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Community College of Rhode Island in Warwick, Rhode Island
Date Posted 05/17/2021
Employment Type Fulltime
Application Deadline Open until filled

The Community College of Rhode Island is the state’s only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.

At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.

We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.

We are OneCCRI, working together to prepare learners to achieve their highest potential.

To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: https://ccri.edu/hr/current_employees/culture/guidingprinciples.html

Job Summary

To provide a broad range of developmental and educational support services to students in the general population and assigned cohorts including, but not limited to, advising, testing and assessment, new student registration, career exploration, transfer and engage in outreach campaigns. To assist with scheduling and training of new advising & counseling staff.

Duties and Responsibilities
Commitment to CCRI’s Mission:
  • Demonstrate a commitment to the philosophy and mission of a comprehensive community college.
  • Work collaboratively in a diverse, inclusive and student-centered environment, with students of various learning styles, cultures, identities, and life-experiences.
  • Work collaboratively with others and provide quality customer service in a diverse and inclusive environment.
Student Focus:
  • Assist in identifying the needs of students; develop, implement and deliver developmental and educational services and activities designed to meet those needs.
  • Develop and maintain a comprehensive knowledge of academic requirements, policies and procedures for as well as transfer opportunities for use in serving the student population
  • To work with specifically assigned cohorts and caseloads of students as well as the general population as required.
  • Effectively utilize de-escalation techniques as required.
  • Provide a range of high quality services to individual and small groups of students to assist them in gaining the necessary information, in developing personal skills and competencies, and in selecting the most appropriate course of action to attain their educational goals.
Advising & Counseling:
  • General understanding of the Satisfactory Academic Progress (SAP) policies and procedures in order to effectively assist students who are in violation of federal SAP guidelines.
  • Maintain a general understanding of the Satisfactory Academic Progress (SAP) policies and procedures in order to effectively assist students who are in violation of federal SAP guidelines.
  • Assist students in identifying semesters that triggered ineligibility and provide information to students about the Financial Aid Appeals processes and procedures; collect and forward the financial aid appeal package from student to the Financial Aid Appeal Committee.
  • Provide post-appeal services to students including additional academic advising and/or schedule adjustment based on denial or credit limitations imposed by conditional approval.
  • Participate in initial and ongoing financial aid training to stay abreast of federal financial aid regulations; participate in initial and ongoing training to interpret the Enrollment Services portal page.
  • Maintain confidential student records.
Teamwork/Collaboration Skills:
  • Maintain professional and effective relationships with students, faculty, administration and staff in order to assist students with the various aspects of registration, curriculum requirements, testing, challenge exams, career development and transfer.
  • Work collaboratively in a diverse, inclusive and student-centered environment, and with students of various learning styles, cultures, identities and life-experiences.
Technical Knowledge:
  • Support student information system (Banner) to obtain and track retention data.
  • Prepare various reports as directed.
  • Use various software products such as Signalvine, WebEx, Starfish and Linphone to enhance the advising process.
  • Other duties as required.

Minimum Requirements
  • Bachelor’s Degree, required.
  • At least three years of experience in an advising capacity, required.
  • Working knowledge of the principles, practices, and techniques of academic advising and the ability to apply such principles, practices, and techniques, required.

Competencies and Desired Qualifications
The most suitably qualified candidate will possess the following:
  • Thorough understanding of career, educational and personal counseling.
  • Excellent interpersonal and communication skills.
  • Experience serving similar populations.
  • A Master’s Degree in Counseling, Psychology, Social Work, Education or related field.
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