POSITION: Full-Time Testing Specialist: Technical Assistant III; Academic Placement and Testing Center; 37.5 hours per week; Monday, Tuesday, Thursday, Friday 9 AM - 5:00 PM, Wednesday 11 AM - 7 PM, occasional evenings Saturdays will be required; benefitted AFSCME Unit I Position; Lawrence Campus.
RESPONSIBILITIES: This position will report directly to the Coordinator of Student Assessment and will be required to perform the following:
- Assist with the day-to-day operations of Testing Services at the Lawrence Campus.
- Provide testing sessions on-campus and/or remotely.
- Maintain a strong working relationship with departments within Enrollment Services (Recruitment and Admissions, New Student Orientation, Financial Aid, Student Success Hub Advising) to ensure that students are connecting with appropriate steps as they move through the enrollment pipeline.
- Provide a welcoming environment to a diverse population of students, many of whom are first generation, second language learners.
- Maintain a general understanding of multiple measures testing and waivers that include SAT scores, HiSet and GED scores and prior learning credits.
- Administer and proctor Accuplacer and English as a Second Language assessments.
- Work closely with the ESL Placement Specialist to provide intake appointments.
- Maintain a strong working knowledge of multiple measures placements.
- Administer other test services including but not limited to TEAS for Health Professions, proctored and remote testing, accommodated testing as outlined by the Center for Accessibility Resource Services and Deaf and Hard of Hearing Services.
- Adhere to all test regulations and protocols and maintain proctor certifications that are required to perform in the role as a proctor.
- Follow all established testing policies and regulations to maintain the integrity of high stakes test sessions, maintain a quiet test environment that accommodates the needs of individual students.
- The person in this role must be comfortable with remote testing as necessary.
- Stay abreast of all current test services to provide general information to students who need assistance with CLEP, Prior Learning Assessments, Pearson VUE Testing or other services.
- Answer testing related questions for staff and students.
- Participate in special test sessions, including but not limited to off-site at private industry or local high schools.
- Work closely with the Haverhill Campus Testing Center and provide hours at the Haverhill Campus as necessary.
- Maintain paper and electronic testing files, enter student placements into the college's Banner system.
- Other responsibilities include light data entry, generating mailings, placing orders and other light office work as necessary.
- Provide general day-to-day guidance to part-time Lawrence staff and make recommendations to the coordinator for temporary schedule adjustments.
- The Classification Specification is available at: https://www.mass.edu/shared/classificationspecs/specspers/Technical Assistant Series.doc
MINIMUM QUALIFICATIONS: Applicants must have at least
- Two (2) years of full-time or equivalent part-time, experience in technical work supporting research, instructional or experimental activities and of which at least one year must have been in a supervisory capacity
- Or any equivalent combination of the required experience and the substitutions below.
- An Associate's or higher degree with a major in a directly related scientific or technical field such as biology, botany, chemistry, computer science, electronics, horticulture, physiology, zoology, etc. may be substituted for a maximum of one year of the required experience.*
- Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
- Associate's Degree in Human Services, Education or related field preferred.
- Working knowledge or experience with college entrance assessment, Accuplacer and other test systems strongly preferred.
- Two years of full-time office experience or equivalent part-time experience required in a fast-paced team-oriented office environment with the ability to multi-task.
- Demonstrated ability to effectively communicate with second language learners and first-time college students from a wide variety of backgrounds.
- Demonstrated experience in a community college setting with a general understanding of enrollment processes.
- Strong verbal and organizational skills.
- Must be comfortable giving detailed instructions to small groups and on an individual, walk-in basis in order to clearly communicate testing instructions.
- Must be comfortable using technology and computer systems.
- Bilingual (English /Spanish).
- Working knowledge of Windows, Microsoft Office.
GRADE AND SALARY:
$1,707.31 - $2,399.28 biweekly ($44,390.06 - $ 62,381.28 annually).
An appointment from outside the bargaining unit (AFSCME) must start at Step I of the range. Complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.