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Program Specialist 2 - BEdA - Transitional Studies
Tacoma Community College in Tacoma, Washington
Date Posted 05/05/2021
Admin-Adult And Continuing Education Programs
Admin-Other Administrative Positions
Employment Type Fulltime
Application Deadline Open until filled

About Us
Since opening its doors in 1965, Tacoma Community College has provided a high-quality, affordable education to more than 500,000 people. Serving Tacoma, Gig Harbor, the Key Peninsula, online students and the women’s prisons, TCC educates about 11,000 students annually. Many TCC students are the first in their families to attend college, 58 percent receive financial aid, 13 percent have children, 42 percent are students of color, and 48 percent work while attending school. TCC has two campuses, the main campus in Tacoma and another in Gig Harbor. Situated northwest of Tacoma across the Narrows Bridge, the Gig Harbor campus offers credit and non-credit courses.

TCC is committed to developing and sustaining a vibrant educational environment where all students can thrive by providing educational opportunities such as learning communities, honors programming, undergraduate student research, bachelor of applied science degrees, and study abroad. TCC is committed to student success, and promotes innovation to help students. TCC is one of 67 colleges selected nationally to participate in the Department of Education’s Second Chance Pell pilot program, providing access to education for incarcerated individuals. Designated a Military Friendly College®, TCC is proud to serve Pierce County’s military community. In fall 2018, the college opened a food pantry on campus to support students experiencing food insecurity and was recognized by the Harvard Kennedy School for its College Housing Assistance Program, a community partnership that helps students access affordable housing.

Tacoma Community College is part of and serves a diverse urban community that includes growing racial, ethnic, and immigrant populations. Our college embraces and celebrates the richness of our diverse community and is committed to building and supporting a faculty, staff, and student body that is representative of the community in which we serve. The college strongly encourages applications from candidates who recognize and honor the important role that diversity brings to an educational community.

Basic Assignment
This full-time position is responsible for managing all aspects of the Adult Basic Skills (BEdA) front office daily functions and ensuring that students, community members and stakeholders receive excellent customer service and accurate information. In addition, this position must build clear lines of communication and foster a strong sense of collaboration with key areas within Student Services, Financial Services and the community. This position reports to the Director of Adult Basic Skills.

Essential Functions

  • Collaborate with program and assessment staff and coordinate intake processes for new students including testing, orientations and managing all intake paperwork ensuring that all necessary paperwork, scores, and leveling is compiled, accurate and stored securely.
  • Receive and refer visitors, respond to requests for specific program information and initiate paperwork when necessary, including verifying eligibility for program participants.
  • Manage hiring, scheduling and supervision of BEdA work study staff with an emphasis on proving outstanding customer service and problem solving.
  • Oversee day to day operations and function as a representative of the program at community events when needed.
  • Respond to phone and in-person customer and staff inquiries regarding classes, programs and procedures.
  • Evaluate and problem solve student issues, explain complex processes and pathway options and schedule advising appointments as needed.
  • Independently resolve client/customer problems by identifying the issues, determining the procedural steps necessary to bring resolution, working with program staff to implement the resolution and communicating the results to the appropriate stake holders.
  • Monitor program activities, in relation to program goals and reporting requirements and report issues to the director
  • Establish and maintain departmental filing systems including training staff on and maintaining standards of hard copy and electronic student files and office files. Ensure organization, timely processing, security and ease of retrieval of all information and data.
  • Maintain state and federal data reporting materials such as WABERS as well as grant specific data.
  • Update program and policies as needed and train new staff and work study students on policies and procedures specific to the BEdA program in compliance with state and federal requirements.
  • When appropriate, connect students with Access Services and manage disability documentation necessary for CASAS testing.
  • Work collaboratively with Assessment and program staff to coordinate pre and post testing with orientations. Work collaboratively with Access Services to arrange accommodated testing according to student needs. Work collaboratively to schedule orientations, department meetings and disseminate this information.
  • Maintain and update department policies as well as maintaining Outlook calendars, web pages, program flyers, and One Note.
  • Take a leadership role in team projects, planning, cross-training and quality improvement efforts to improve services.
  • Provide Faculty support regarding questions, problem solving issues which arise, helping with technology, retrieving student information and accessing program reports.
  • Work collaboratively with library and program staff and faculty to manage ABE inventory such as instructional books, teaching materials, electronics and graduation gowns
  • Ensure outgoing program phone and email messages are current and accurate and that all telephone and email inquiries are responded to within 2 business days.
  • Manage the ordering of office supplies.
  • Other related duties as assigned.


Minimum Qualifications

  • Associate's degree from accredited college or university.
  • Two years' experience providing professional level customer service and office management, program supervision and administrative/clerical and customer support or closely related experience -or equivalent combination of education and experience.
  • Intermediate experience with word processing, email, spreadsheets and other business related software.
Preferred Qualifications
  • Bachelor's degree from an accredited college or university.
  • Experience working in higher education.
  • Experience working with and providing services to underrepresented populations.
Conditions of Employment
  • Successful completion of a criminal history background check prior to employment.

The Successful Candidate Must Demonstrate
  • Skill in building and maintaining internal /external customer satisfaction
  • An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
  • Ability to earn trust and build confidence through consistent honesty, forthrightness and professionalism in all interactions.
  • Ability to manage staff and build collaboration across departments
  • Ability to prioritize and multi-task
  • Ethics, integrity, and sound professional judgement
  • Ability to maintain confidentiality concerning business and customer matters.
  • Tact and diplomacy in responding to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers.
  • Independent judgment displaying balanced thinking that combines analysis, wisdom, experience and perspective
  • Excellent verbal and written communication skills.
  • Ability to work efficiently and effectively in a high-pressure, busy office environment.

Application Process

Application Materials
Complete application packages must include the following:

  • Tacoma Community College application form.
  • Resume and cover letter - In your cover letter, describe in detail how your background and experience uniquely qualify you for this position.
  • Copies of unofficial transcripts for all colleges and universities attended.

Terms of Employment
This is a full-time classified position scheduled to work the following schedule: Summer schedule is Monday through Thursday, 7:00 am to 5:00 pm. Academic year schedule will be Monday through Friday, 8:00 am to 5:00 pm. Flexibility in scheduling is required to meet department needs and some evening hours may be required. The salary range is $3,294 to $4,286 per month, DOE/DOQ. Degrees must be from accredited colleges or universities recognized by the U.S. Department of Education and verified by National Student Clearinghouse. Tacoma Community College offers a generous benefits package to include: life, health, dental and long-term disability insurance, state retirement, vacation leave, sick leave and holiday pay. A collective bargaining agreement exists and membership in the Washington Federation of State Employees or payment of a service fee is available upon employment. The layoff unit for this position is "Project Employment".

Tacoma Community College values diversity and is an Equal Opportunity Employer and Educator
Tacoma Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, genetic information, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types). Provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the Americans with Disabilities Act and Federal Rehabilitation Act. The following persons have been designated to handle inquiries regarding non-discrimination policies: Stephen Smith, Title VII and Title IX, 253-566-5055; Dolores Haugen, Section 504 Officer, 253-566-6090. Tacoma Community College is a smoke-free/drug free environment. This recruitment announcement does not reflect the entire job description and can be changed and or modified without notice.
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