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Manager of Computing Support
Delaware Technical Community College in Dover, Delaware
Date Posted 05/05/2021
Employment Type Fulltime
Application Deadline Open until filled
Position Title Manager of Computing Support
Position Number 94379
Position Type Regular Full-Time
Hiring Location Office of the President-Dover, DE
Contact Phone Number 302-857-1604
Contact Email Address oophr@dtcc.edu
Work Location George Campus-Wilmington, DE
Position Specific Details

The incumbent is responsible for managing the daily IIT operations at the George Campus (Wilmington, DE).

This is a regular, full-time position.

Salary $63,404
Classification Title Manager of Computing Support
Job Code 5102 (FT), 5602 (PT)
FLSA Exempt
Position Pay Grade B/C 20
Position Type Full-Time
Summary Statement

An incumbent is responsible for the daily management of customer service operations at the campus level, including supervising the daily operations of information systems support personnel involved in the installation, troubleshooting, repair and maintenance of computer and network hardware and software. Duties also include identifying campus computer needs and recommending, budgeting, quoting, purchasing, and tracking hardware and software.

Nature and Scope

An incumbent in this class typically reports to the customer service director. Principal contacts are with administrators, faculty, students, technical personnel at other campuses and other educational institutions, and vendors.

Principal Accountabilities

An incumbent may perform any combination of the below listed accountabilities:

1. Supervises technical staff in the installation, troubleshooting, repair, and maintenance of a campus location’s personal computers and peripherals.

2. Supervises technical staff in the deployment, troubleshooting, designing, writing, and modifying application software.

3. Identifies campuses’ information technology needs and recommends, budgets, quotes, purchases and tracks hardware and software.

4. Schedules work and designates areas of responsibility including providing the campus help desk function. Evaluates work and recommends hiring and firing.

5. Supervises technical staff in the designing, installing, troubleshooting, repairing, and maintaining LAN equipment.

6. Serves as a member on several college-wide and campus committees.

7. Develops short- and long-term plans for the campus department for submission to the customer service director.

8. Ensures systems security, integrity, and reliability by adhering to collegewide policies and procedures.

9. May be required to be on call after operating hours.

10. Performs other related duties as required

Knowledge Skills and Abilities

Knowledge of industry trends in technology.
Knowledge of current Windows based PC operating systems.
Knowledge of system administration.
Knowledge of the theory, components, and configuration of a variety of LANs and WANs.
Knowledge of the methods used in short- and long-term planning.
Knowledge of the techniques used in performing systems analysis.
Knowledge of the concepts, methods, and techniques of supervision.
Knowledge of the capabilities and limitations of telecommunication technology.
Knowledge of the theory, components, and configuration of computers.
Knowledge of State policies in purchasing.
Knowledge of budgeting.
Knowledge of the concepts components, and techniques of computer network encryption and security.
Ability to install hardware and software.
Ability to diagnose hardware, software, and network problems, and to execute appropriate actions to correct these problems.
Ability to write clear, concise, and informative reports.
Ability to make prudent recommendations regarding the lease or purchase of computer hardware and software.
Ability to communicate effectively in technical or layman’s terminology with management, system users, and vendors.
Ability to relate to and communicate effectively with a diverse population in a multicultural environment.

Minimum Qualifications

Associate’s degree in Computer Information Systems or other closely related technology field or other equivalent combination of education and experience.
Minimum of two (2) years of experience in managing technology related projects.
Minimum of one (1) year of supervisory experience.

Rev. 07/01/15

Posting Details

Posting Number REG2920PO
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Open Date 04/29/2021
Close Date
Open Until Filled Yes
Special Applicant Instructions

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. Teaching Philosophy
  3. Writing Sample
  4. Curriculum Vitae
  5. Unofficial Transcripts
  6. Other Document
  7. Multi Media
  8. First Letter of Reference
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