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Information Technology Specialist I
Delaware Technical Community College in Dover, Delaware
 
 
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Date Posted 05/05/2021
Category
Admin-Computing-Network/System Administration
Employment Type 1
Application Deadline Open until filled
 
 
 
 
 
Position Title Information Technology Specialist I
Position Number 114241
Position Type Regular Full-Time
Hiring Location Office of the President-Dover, DE
Contact Phone Number 302-857-1604
Contact Email Address oophr@dtcc.edu
Work Location George Campus-Wilmington, DE
Position Specific Details

The incumbent is responsible for the basic installation, maintenance, and repair of computer and computer networking equipment at the George Campus (Wilmington, DE)

This is a regular, full-time position.

Salary $39,484
Classification Title Information Technology Specialist I
Job Code 5094 (FT), 5594 (PT)
FLSA Non-Exempt
Position Pay Grade B/C 13
Position Type Full-Time
Summary Statement

An incumbent is responsible for the basic installation, maintenance, and repair of computer and computer networking equipment.

Nature and Scope

An incumbent in this class typically reports to an administrator or technical supervisor in the Division of Information and Instructional Technology. Duties include basic: installing, maintaining, troubleshooting, and repairing a wide variety of computer hardware and software; setting up and configuring systems and computer equipment; ensuring compatibility between computers, peripheral equipment, and networks; providing instruction to users; maintaining inventories; and providing technical support to the College community. Principal contacts are with administrators, faculty, staff, and students.

Principal Accountabilities

An incumbent may perform any combination of the below listed accountabilities:

1. Configures, maintains, and troubleshoots personal computers, printers, and peripheral equipment. Refers more complex issues to higher level Specialists when appropriate. Contacts vendors for major problems when the equipment is under warranty or service contract.

2. Performs the basic help desk function and provides instruction to faculty and staff in the procedures, methods, and use of computer and/or telecommunications resources. Refers more complex issues to higher level Specialists when appropriate.

3. Provides input on the purchase of campus hardware, software, and peripheral equipment.

4. Addresses end-user technical issues by initiating, tracking and documenting work requests through a work order ticketing system.

5. Remains current concerning state-of-the-art trends in the field.

6. Maintains inventory and repair records.

7. Monitors system operation and performance and provides system support as required both during and outside of normal business hours.

8. Performs other related duties as required.

Knowledge Skills and Abilities

Knowledge of state-of-the-art trends in technology.
Knowledge of network server software theory, components, and configuration.
Knowledge of the theory, components, and configuration of personal computers, servers, printers, and tape backup units.
Knowledge of PC operating systems, including software and hardware, and their configurations.
Knowledge of the Internet, e.g., World Wide Web, FTP, Telnet, and associated protocols and standards.
Knowledge of the methods and procedures used to safeguard network security and to detect security violations.
Knowledge of the techniques, practices, and methods of monitoring networks for response time and for traffic analysis.
Knowledge of the methods and procedures of inventory control.
Knowledge of purchasing methods and procedures.
Skill in the use of hand tools.
Ability to read and comprehend schematics and technical manuals.
Ability to diagnose hardware, software, network, and/or telecommunications problems and take appropriate actions to correct the problems.
Ability to establish and maintain effective relationships with co-workers.
Ability to write clear, concise, and informative reports.

Minimum Qualifications

Associate degree in a computer related field or equivalent combination of education and experience.
MCP, A+, or Net+ certification is preferred but not required.

Rev. 03/11/19

Posting Details

Posting Number REG2921PO
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Open Date 04/29/2021
Close Date
Open Until Filled Yes
Special Applicant Instructions

Supplemental Questions

Required fields are indicated with an asterisk (*).

Required Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter/Letter of Application
  2. Teaching Philosophy
  3. Writing Sample
  4. Curriculum Vitae
  5. Unofficial Transcripts
  6. Other Document
  7. Multi Media
  8. First Letter of Reference
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