With limited supervision, the Assistant Director for Operations and Assessment advises the Class Officer Collective. The assistant director will serve as the Risk Management project manager, serving as an expert consultant with the Director to over 250 student risk managers. This includes the development of excellent training programs and managing weekly meetings with student organization risk managers. This position serves and advises students and supports departmental and student organization use of the University’s community engagement platform CampusGroups. This position will also direct the marketing of Student Activities and Leadership and supervise a student social media intern for the department. Serve as the project manager for the Stephanie Tubbs-Jones annual Homecoming 5k race and the annual Legacy Week celebration.
Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focus on our collective well-being and help students gain insight from their academic endeavors and real-world experiences.
- Advise the Class Officer Collective. The Class Officer Collective (COC) is composed of five elected representatives of each class: President, Vice President, Secretary, Treasurer and Marketing and Public Relations Officer. Provide direction to this group of students to create class-specific programming and implement campus traditions (Hudson Relays, Snowball Dance and Orientation Week). Oversee the completion of university requisitions, disbursements, internal charges and deposits for COC for and approval by the director. Serve as the primary processor of all contracts and technical riders initiated through COC. Guide the students on budget, purchasing, reviewing contracts, risk management, marketing and assessment. This individual will attend all programs. COC’s allocated budget is approximately $95,000. (20%)
- In order to protect the university from potential risk incurred through the student organizations, serve as an expert consultant in Risk Management. This includes the development of training programs for approximately 260 risk managers serving within each student organization. Responsible for creating opportunities of engagement and learning with these student leaders including workshops, email communication and other outreach. Along with the Director, responsible for training new Student Activities and Leadership professional staff in risk management. Work closely with the Offices of General Counsel and Compliance. Conduct meetings to review the Alcohol Use Report and travel waivers. Review other high-risk events to help organizations create sound risk- management plans. (20%)
- Initiate, implement and provide direction to the department leadership team regarding core assessment projects in response to the department and division strategic plan. Assess utilization of services, student satisfaction, student learning, student engagement, personal development and the campus environment. Collect, analyze and report on data regarding student engagement activities obtained through departmental and student organization use of CampusGroups. Serve on the divisional assessment committee which is directly involved in the divisional strategic plan. Make recommendations of courses of actions for programs and services in response to assessment findings (i.e., targeting underserved populations, efforts to improve success and prioritization for on-going or new funding). Provide guidance to student groups and advisers in support of student survey design, data collection, analysis and reporting. (15%)
- Direct the marketing for departmental initiatives. Work with the student affairs divisional marketing manager to properly maintain and design department website. Serve as the expert within the Student Activities and Leadership team in developing marketing plans to assure all university marketing policies are followed and plans are aligned with the division. Oversee the writing and editing of content updates and generate story content; coordinate and oversee the design and production of publications, marketing and advertising materials (i.e., print, web, social media, email); provide direction and technical assistance to all department staff to ensure consistency in materials/graphic design, branding and writing quality standards. Supervise a student intern directly responsible for all social media for the department. Recruit, hire and train one graduate student intern and one undergraduate student intern to use CampusGroups at a high level in order to assist other students. (10%)
- Serve as advisor to the Thwing Study Over Committee. Work with the committee (10-15 undergraduate students) weekly to develop program goals, training for specific task management, contract execution, budget management, risk management, “day of” event operations as well as post-program assessment. The Thwing Study Over occurs once a semester, reaching between 1000-1500 students each semester. (8%)
- Direct the operational functions of the Spartan Center. This is a distribution center for student organization event supplies which is utilized by over 300 student organizations across campus. This includes managing all the inventory, controlling the budget and the hiring, training and supervising of approximately 10 student employees. (8%)
- Oversee the use of CampusGroups as a primary way to communicate and understand the needs of the students. As the departmental “super-user” of the platform, promote and support departmental and student organization use of CampusGroups for all event management needs such as member list management, email communication, online form and survey creation and more. Liaison with the Case Western Reserve University CampusGroups support staff in Student Affairs Operations to report and resolve platform issues, consult on best practices and stay ahead of new and improved functionality within the system. (7%)
- Serve as the Manager of the Stephanie Tubbs-Jones 5k fundraiser. This annual event is offered during Homecoming Weekend. Responsible for managing all logistical details for this event which raises money for awards for underrepresented minority students at Case Western Reserve University. Work directly with Athletics and university Protective Services in managing all programming elements to ensure an outstanding event for the runners. Average attendance for this 5k is 120-150 participants. (4%)
- Serve as the coordinator/adviser for the Legacy Week Planning Committee (a weeklong series of events celebrating the history of the university). (4%)
- Develop collaborative working relationships with various university departments and governing student groups, including but not limited to the Office of Housing, Undergraduate Student Government, Graduate Student Council, Tinkham Veale University Center, Thwing Student Center, Plant (custodial and maintenance) and academic departments in providing program space for university-wide programs. Collaborate with Bon Appetit Management, the university’s food provider, to resolve service issues and insure excellent delivery of services within the event centers. (2%)
- Perform other duties as assigned. (2%)
Department: Continuous contact with full-time professional staff to ensure the marketing needs of the department are being met. Continuous contact with graduate and undergraduate student staff as their supervisor to ensure job responsibilities are being met and high standards of customer service are maintained.
University: Regular contact with Tinkham Veale University Center staff regarding shared space within the building. Regular contact with Director of Compliance, Office of General Counsel regarding the Risk Management program.
External: Continuous contact with contractors (i.e., university food service, agents) and other partners through advising of the various student organizations and various traditions (via the COC, Legacy Week and Thwing Study Over).
Students: Continuous contact with all student organizations at the university to ensure proper risk management procedures are being followed, Frequent - marketing, assessment projects, campus groups and Occasional - Thwing Study Over
Direct supervision of two graduate student assistants for marketing, assessment and social media and one for campus engagement, advising assistance for the COC and other traditional programs and one undergraduate intern for graphic design.
Experience: 1 to 3 years of related experience in student activities, assessment and webpage and social media platforms. Preferred experience in student union/residence life facility management, student programming and large-scale event planning.
Education/Licensing: Master’s degree required. A degree in College Student Personnel, Higher Education Administration, or Business Administration preferred.
- Demonstrate the ability to work effectively with students and staff from the full range of differences reflected on college campuses.
- Ability to work effectively with diverse populations and maintain a work environment that is marked by inclusiveness and respect for others.
- Excellent organizational, interpersonal, administrative and conflict management skills.
- Must demonstrate a high level of customer service and the ability to collaborate with students, faculty, staff and outside vendors in the planning and execution of small and large-scale events.
- Ability to facilitate training events.
- Must be able to handle multiple tasks.
- Experience in Microsoft Office Suite applications is required; experience with PeopleSoft, Event Management System (EMS), CampusGroups, data collection and analysis a plus.
- Excellent customer service, communication, presentation, organization, time management, multitasking and listening skills
- Ability to work on–call, evenings and weekends occasionally.
- Excellent administrative, management and leadership skills to run a combination of facilities management and events staff.
- Ability to meet consistent attendance.
- Ability to effectively interact with colleagues, supervisors and customers face to face.
- Commitment to and appreciation of working with diverse groups of individuals, including age, race, ethnicity, gender, gender expression, sexual orientation, socioeconomic and educational background and ability.
High concentrations of student traffic and working with students' needs and interests. The employee will perform repetitive motion using computer mouse and keyboard to type and will need to be able to climb stairs, push/pull/lift 25 lbs.