Position TitleAccounting Technician 3, Cashiering
Open Internally or ExternallyExternal
If faculty, tenure track statusNot Applicable
Reports to (title)Coordinator 2, Cashiering
Job Open Date05/03/2021
Open Until FilledYes
Priority Review Date05/17/2021
Within the Office of the Bursar, this position serves as a primary point of contact for outreach efforts to future, current, and former students. These outreach efforts include proactive initiatives, such as outbound account advising calls and e-mails, to inform those we serve of our policies and services. This position also includes tasks supporting the office’s Strategic Communication projects including but not limited to direct mail support, address updates/verification, and return mail processing. The intent of these measures is to promote the financial wellness of the college and the customers we serve. This position oversees our office outreach with guidance from the Cashiering Coordinator and other members of the Bursar management team. The oversight of these outreach actions includes developing best practices for other staff engaging in outreach, creating, and facilitating trainings and training materials, and regularly evaluating and amending our processes, as needed. This position also assists with projects which support the overall mission and goals of the Office of the Bursar, including assignments supporting our intradepartmental partners, Student Loans & Receivables and Support Services.
This position is also trained on all cashier duties and will serve in the cashiering role when staffing necessitates so. This includes performing various financial and accounting transactions and is responsible for accurate transaction processing, providing excellent customer service, preparing financial documents and reports, notating accounts, supporting document retention requirements, and maintaining the security of assets within a secure office area. Occasional travel to and working at various campuses is required. Scheduled work hours are based on department need and may vary.
Essential Responsibilities and Duties
• Under the guidance of the Cashier Coordinator, serve as the lead on customer outreach, including regular outbound correspondence with future, current, and former students to offer education on office and college processes, policies, and important dates. These efforts aim to promote transparency and student success by minimizing financial burdens.
• Customer service: Respond to inquiries in person, on the phone, or via email regarding student accounts, registration, financial aid, payment history, and refund status requests. Answer general College questions and direct students to appropriate department(s) for help. Provide options to resolve debt and provide contracts and/or instructions on how to enroll in monthly payment plans. Resolve customers’ problems and make judgments on when to escalate more difficult problems to the Cashiering Coordinator or Office of Bursar Specialists.
• Support the office’s Strategic Communication projects including but not limited to direct mail support, address updates/verification, and return mail processing
• Receive payment and post transactions in students’ accounts, finance, & campus card accounting systems, accurately entering the related financial information (amounts, detail codes, descriptions, indexes, accounts, etc.), in-person, over the phone, and from the mail.
• Complete numerous types of transactions using various methods of payment.
• Demonstrate proper cash handling procedures.
• Count and balance a cash drawer daily. Responsible for the security and correctness of large sums of money, at times.
• Issue and retain receipts for all transactions.
• Student account research and reconciling
• Research of department, sponsor, and student records.
• Responsible for the security and completeness of a cash drawer.
• Observe department and college billing, cash handling, cash receipting, refund, and stop payment & void check policies.
• Observe federal regulations, such as PCI compliance and Federal Title IV Financial Aid disbursement rules and authorizations.
• Mentor part-time cashiers
• Responsible for opening the shift, which includes deactivating security alarms and unlocking the vault and safe, issuing cash drawers to other cashiers, and verifying cash drawer amounts.
• Responsible for closing the shift, which includes collecting all cash drawers, verifying their amounts, and locking them in the safe, locking the vault and safe, and setting the security alarm.
• Check in and out cash drawers from the safe, verify their amounts, and fill out paperwork to document.
• Develop and write procedures and other training materials, with a particular emphasis on developing resources to support office outreach efforts
• Design and facilitate regular training for the office related to outreach initiatives
• Collect and file receipts, document copies, and other related transaction records and provide these to auditors when needed; properly destroy unneeded documents with confidential information.
• Count and balance cash receipts to a computer system report at the end of the shift.
• Prepare bank deposits and manifests and ensure they are ready and complete for pickup for armored car transport to the bank. Responsible to take deposits directly to the bank on holiday weekends.
• Prepare the cashier daily recap report in Microsoft Excel.
• Update student mailing address changes.
• Complete College required training, such as Americans with Disabilities Act (ADA), Anti-Discrimination & Harassment Avoidance (ADHA), OSHA Emergency Procedures, Family Education Rights and Privacy Act (FERPA), Workplace Violence (WPV), and Driver Safety Training (DST).
• Maintain a supply inventory and order supplies when necessary.
• Attend meetings and other trainings that are applicable to your job duties and at the discretion of your supervisor.
Other duties as assigned.
• Direct work experience in the designated business function.
• College and university work experience.
• Ability to speak Spanish fluently.
• High school diploma or equivalent.
• One (1) to three (3) years of direct, full-time, paid, work experience.
Knowledge, Skills & Abilities
• Knowledge of department, College, state, and federal policies, procedures, and practices with the ability to answer work-related questions and/or interpret and apply these guidelines correctly in various situations.
• Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College.
• Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.
• Ability to develop written procedures and effectively train others.
• Assist the Coordinator in oversight of department outreach efforts including assignment, monitoring, and follow-ups.
• Ability to communicate both verbally and in written format using English.
• Excellent customer service and interpersonal relations skills.
• Knowledge of accounting or bookkeeping principles and practices.
• Ability to handle and count money and make change accurately.
• Ability to perform simple mathematical calculations.
• Knowledge of reconciliation practices.
• Ability to learn the intricacies of different areas of the College.
• Ability to memorize accounting codes, which are alphanumeric codes from 1 to 4 digits long.
• Knowledge of the importance of internal controls.
• Establishing and maintaining effective working relationships.
• Sensitive to student and staff needs.
• Ability to maintain the confidentiality of work-related information and materials.
• Ability to shift quickly between several tasks without loss of continuity.
• Ability to examine documents for accuracy and completeness.
• Ability to plan, organize, and implement assigned responsibilities and to work well under pressure.
• Ability to work accurately and efficiently in a fast-paced environment with frequent interruptions.
• Ability to operate a telephone, computer, copy machine, ten-key calculator, and other typical office equipment.
• Organizational skills.
• General clerical skills, including typing, copying, filing, emailing, and faxing.
• Detail-oriented and the ability to concentrate and recognize errors.
• Familiarity with computerized information systems.
• Working knowledge of Microsoft Office software including Word and Excel.
• Full consideration will be given to applicants who apply on or before the priority review date indicated above.
• More information about Salt Lake Community College benefits: http://i.slcc.edu/hr/docs/benefits/benefits-summary-current.pdf
Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.
SLCC is a participating employer with Utah Retirement Systems (“URS”).
This position may require the successful completion of a criminal background check.