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Part time Student Success Coach
Washtenaw Community College in Ann Arbor, Michigan
Date Posted 04/28/2021
Admin-Academic Advising
Employment Type Part Time
Application Deadline Open until filled

Outstanding opportunity to be a part of a diverse, engaged, and student-centered community. Washtenaw Community College (WCC) strives to make a positive difference in people’s lives through accessible and excellent educational programs and services.

Position Summary:
The Part time Student Success Coach provides year-round academic support services to Washtenaw Community College students to assist with academic success, retention and completion. This position promotes a positive learning experience for all students with a focus on growth mindset, intrusive coaching, and holistic student development.

Essential Job Duties and Responsibilities:
  • Manage an active student caseload which includes:
o Proactive outreach to students through email, text message, and phone calls.
o Developing supportive relationships through one on one coaching sessions.
o Assists students develop academic and life skills such as time management, goal setting, prioritization, and organization.
o Monitoring and tracking student success indicators such as early alerts, course attendance, and course withdrawals and identify appropriate interventions and follow-up.
o Serve as a primary point of contact for students with navigating campus and community resources and provide referrals appropriately.
  • Participate in the design and implementation of positive intervention strategies and programs to maximize student success such as new student orientation programs, academic success workshops and other campus/community events.
  • Serve as a key member of a Success Team for assigned student caseload, and collaborate with designated counselors, advisors, faculty and staff to provide appropriate referrals and develop enhanced academic programs.
  • Act as a liaison with outside agencies within a case management model including referrals to help students in crisis with basic needs.
  • Other related duties as assigned.

This is a part time position of approximately 20 hours per week, which may include evenings and weekends.

Work Environment:
Combination of remote and on campus—the successful candidate must have internet access and the appropriate technologies needed to successfully perform all duties of the position and meet expectations and deadlines. This is subject to change based on college operations.

Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Master’s degree in Higher Education/Student Affairs, Education, Human Services, Social Work or other related human service field, or evidence of current enrollment in such graduate program.
  • Equivalent of at least two (2) years of demonstrated successful advising or mentoring experience at the post-secondary level.
  • Ability to work with a diverse student population including first generation students.
  • Strong interpersonal skills and demonstrated ability to work collaboratively as part of a team.
  • Excellent interpersonal and writing skills to communicate effectively with various college and community publics.
  • Goal-oriented and highly organized with ability to independently manage multiple projects, motivated to engage in problem solving and persist despite setbacks.
  • Must be able to effectively manage high stress student issues and concerns.
  • Ability to properly handle confidential information, exercise discretion and good judgment.
  • Experience with computer software, database systems/tracking and preparing reports.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Experience working in a Community College setting.
  • Experience with case management, and/or intrusive advising/coaching approaches.
  • Experience designing and facilitating educational programs or workshops.

Posting Date:

Closing Date:

Open Until Filled

Special Instructions to Applicants:

Please complete all sections of the application and submit required documents.

Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment.

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