Mercer County Community College is seeking a visionary registrar to bring innovative changes in the Student Academic Records Office. This is a remarkable opportunity for a results-driven strategist with high-level management skills. Reporting directly to the Dean for Enrollment Management and Student Experience, the Registrar is an innovative and strategic campus leader who is ultimately responsible for the accuracy and integrity of the institution’s academic records and the management of operations and business processes within the Student Academic Records Office. This position coordinates and supervises all functions relating to security, collection, and dissemination of student academic records and maintenance of course catalog, transfer credit evaluation, and degree conferrals. The Registrar will maintain the highest standards of integrity for all student records and will remain abreast of best practices within the regulatory environment.
Essential Duties/Major Accountabilities:
- Serve as the custodian of the records for students and ensure compliance with FERPA and other regulatory bodies.
- Responsible for conferring degrees and certificates after a final graduation audit; review and make decisions about student records when conflicts arise.
- Monitor the accuracy and consistency of evaluation of transcripts from accredited colleges and universities in the United States and other countries; award elective or equivalent credit for eligible courses and credentials related to course equivalencies, as appropriate.
- Maintain web site updates and responsible for communication to students and faculty related to records, calendar, grades, transcripts and graduation.
- Review and resolve appeals regarding graduation issues, grade changes, academic probations and dismissals, grade point averages, course equivalencies, transfer credit, and credit from foreign colleges.
- Provide and present reliable information to faculty and deans regarding grades, incompletes, articulation, degrees and certificates, advising issues, publications, and transfer of courses.
- Implement and conduct training for technology services, including the degree audit module. Maximize the functionality of the degree audit module by identifying individual/groups of students that may be close to or exceed graduation requirements to increase graduation rates.
- Work collaboratively with other college departments to implement and maintain
- record retention strategies.
- Use Colleague, the National Student Clearinghouse and other existing programs to track transfer rates, graduation rates, withdrawals, course completions, and program completions.
- Develop document imaging processes and flowcharts for student records, to include but not limited to, external transcripts, graduation audits, and grade changes.
- Serve as a resource person and recommend solutions to specific records related problems for administrators and offices across campus.
- Other duties as assigned by the supervisor.
Required – Bachelor’s degree and five years of progressive experience in Student Records and enrollment areas, specifically the Registrar’s Office; strong knowledge and experience with student information system, degree audit system, and student planning system.
Competencies – Strong experience leading teams and building positive working relationships. Demonstrated strong written and oral communication skills. Ability to interpret and apply various guidelines, policies, and procedures.
Graduate degree in higher education or related discipline.
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in-group problem solving situations, and uses reason even when dealing with emotional topics.
Project Management – Develops project plans; coordinates projects; communicates changes and progress, and completes projects on time and budget.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance, and meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control, remains open to others’ ideas, and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, and participates in meetings.
Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; and the ability to read and interpret written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; ability to build morale and group commitments to goals and objectives, and supports everyone’s efforts to succeed.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values, and respects diversity.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process, and makes timely decisions.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives, and develops realistic action plans.
1. Must be able to remain in a stationary position most of the time, primarily while meeting face to face with students.
2. Constantly communicates with students in person and on the phone.
3. Occasionally moves boxes and files up to 15 pounds.
4. The person in this position needs to occasionally move about inside the office to access file cabinets, office equipment, etc.
5. Frequently operates a computer.
Full-time 35 hours per week position. Working hours will include evenings and weekends, including peak registration periods in fall and spring.
Salary Commensurate with Education and Experience
Position End Date (if temporary)
Posting Closing Date
Special Instructions to Applicants
West Windsor Campus