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Specialist II, Outbound Calling (Part Time)
Salt Lake Community College in Salt Lake City, Utah
 
 
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Date Posted 04/21/2021
Category
Admin-Other Administrative Positions
Salary $12.55 - $13.80 -  
Employment Type Part-time
Application Deadline Open until filled
 
 
 
 
 

Position Title

Specialist II, Outbound Calling (Part Time)

Open Internally or Externally

External

Reports to (title)

Brandi Mair

Department

Contact Center-4J3

Requisition Number

P20225

Position Type

Replacement

Job Category

Part-Time Staff - Variable

FT/PT

Part-time

Initial Work Location

Taylorsville Redwood Campus

Starting Salary

$12.55 - $13.80

Job Open Date

04/21/2021

Open Until Filled

Yes

Job Summary

Acting as an ambassador for Salt Lake Community College, this position entails making outbound calls to current, past, and prospective students of Salt Lake Community College. Specialist will work in the late mornings through early evenings as part of a team that will utilize provided call lists to make outbound calls and encourage registration for classes.
Callers will be trained and will need to provide basic answers to questions about registration, financial aid, academic advising, transcripts, and other core SLCC Student Affairs functions.
Along with making 150-200 outbound calls per day, callers are required to accurately record call results. Accuracy is essential in these call results as call data is used to plan future campaigns and review student feedback based on these calls.
Hours for this position are somewhat flexible, but will fall somewhere in the range of 10am – 7pm. Ideal candidates can work 5 hours per day Monday-Friday.

Essential Responsibilities and Duties

The most essential duty of the position is to make outbound calls to encourage students to register for classes and accurately record call responses.
Specialist will also answer general questions regarding registration processes and refer students to other appropriate college resources as necessary.
Effective communication, teamwork, reliability, accountability, trustworthiness with personal information, and punctuality are all essential to the position.

Preferred Qualifications

Previous experience in higher education.
Bilingual (Spanish) preferred.
Associates Degree

Minimum Qualifications

Previous experience with inbound and/or outbound call centers and software.
High School diploma or equivelant.

Knowledge, Skills & Abilities

Ability to communicate effectively on the phone for several hours at a time.
Ability to record student data outcomes accurately.
Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College. Ability to work with all groups in a diverse academic, socioeconomic, cultural and ethnic background of community college students, faculty and staff, including those with disabilities.

Non-Essential Responsibilities and Duties

Ability to work both on-campus and from home.

Special Instructions

Please indicate on your resume if your experience is full time or part time.

FLSA

Non-Exempt

SLCC Information

Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.

SLCC is a participating employer with Utah Retirement Systems (“URS”).

This position may require the successful completion of a criminal background check.

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