Title: Support Professional, Disability Support Services (DSS)
Position Number: 1132
Hours: 40 hours/52 weeks*
Compensation: APSS, Level B, $17.08 per hour
Reports to: Program Director: Disability Support Services (DSS)
Close Date: 5/5/21
*Must be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
The Support Professional provides support for multiple support programs by providing and collecting relevant and
accurate information from prospective and current students. The position provides initial assessment of student
qualifications for programs offered through the departments and directs students to the appropriate areas based on
student information. This individual maintains a database related to DSS Advisor caseloads. This person is the initial
point of contact for Disability Support Services and manages student documentation while coordinating the essential
functions of the department.
ESSENTIAL JOB FUNCTIONS
- Serve as primary student point of contact and front desk staff for Disability Support Services (DSS) program and a
secondary student point of contact for the Counseling and Career Development team.
- Collect and process needed documentation to complete the intake process for new program students.
- Check DSS voicemail, email, and telephone requests daily, taking action on student and staff requests.
- Assist with the flow of student traffic for Disability Support Services and Counseling & Career Development.
- Facilitate receipt of required documentation from students and parents.
- Maintain a student database for Disability Support Services.
- Collaborate with admissions regarding any accommodations needed for non-matriculated students.
- Completion of administrative support tasks as needed or requested by the Program Director.
- Responsible for reconciliation of department expenditures related to use of the procurement card.
- Assist with maintenance and confidentiality of student files and records.
- Input and make needed adjustments related to master schedules of DSS/OSP faculty.
- Responsible for edits and updates to DSS webpage.
- Serve as liaison with the IT department related to maintenance and problem solving departmental technologies.
- Monitor daily schedules of DSS counselors/advisors and modify as needed to meet student service needs.
- Inventory and order office supplies as needed.
- Manage furniture request process to meet student classroom furniture accommodation needs.
- Conduct Image Now final review to insure accuracy and appropriate linking to individual student files.
- Coordinate through financial services payments for contract employees.
- Manage logistical and preparation needs for departmental meetings.
- Effectively capture and maintain meeting notes and minutes.
- Be able to assist with scheduling software, Clockwork accommodation software, Google Suite, Image Now, People
Soft and other technologies utilized by the department as they pertain to the responsibilities of the department.
- Participate as a member of College, Divisional and Departmental teams or committees as requested or as mutually
- Possibility of supervising student employees in the future.
- Regular attendance during scheduled hours is required. Being present is essential for performing the essential
functions of this position. This position may begin as a fully or partially remote position due to the continued impact
of COVID, however, this is an on-campus position.
- Perform other duties as assigned.
- Associate’s degree required or comparable combination of relevant education and experience.
- National Career Readiness Certificate (NCRC) preferred.
- A minimum of three or more years of customer service experience (preferably in a higher education setting).
- Experience working with a diverse population including persons with disabilities.
- Previous success completing administrative tasks to support data maintenance and program implementation.
- Proven ability to provide excellent customer service to students and staff in a demanding work environment
- Demonstrated proficiency in verbal, written, and interpersonal communication skills.
- Experience utilizing excellent organizational skills while prioritizing and completing tasks in a timely manner.
- History of projecting a professional image including punctuality and good attendance record.
- Experience in which strong interpersonal skills required along with a demonstrated ability to work as part of a team.
- The following competencies are essential and will be evaluated for our candidates through the evidence based
● Information Skills
● Leadership Skills
● Judgement & Decision Making
● Getting Information
● Communicating with Supervisors, Peers, or
● Interacting With Computers
● Establishing and Maintaining Interpersonal
● Organizing, Planning, and Prioritizing Work
● Documenting/Recording Information
● Processing Information
● Identifying Objects, Actions, and Events
● Updating and Using Relevant Knowledge
● Performing Administrative Activities
● Making Decisions and Solving Problems
● Communicating with Persons Outside Organization
● Evaluating Information to Determine Compliance
● Monitor Processes, Materials, or Surroundings ● Resolving Conflicts and Negotiating with Others
- Understands the impact of this role and the requirements with the Americans with Disabilities Act
- Ability to gather data, compile information, and prepare statistical reports.
- Aptitude for assessing office needs and implementing appropriate initiatives as a result.
- The individual must interact effectively in a fast paced, high traffic environment that works with a diverse population
of students, faculty, and staff.
- Demonstrated initiative, critical thinking, prioritization, delegation and problem-solving abilities.
- Ability to provide support, guidance and direction to the student workers, faculty and staff of the department.
- Ability to perform routine and unexpected duties with minimum supervision.
- Proven ability to provide excellent customer service to students and staff in a demanding work environment.
- Genuine interest in helping and supporting students, staff, and the general public.
- Ability to work under pressure while possessing mature judgment and flexibility in regards to interruptions.
- Must use good judgment in handling sensitive or difficult situations in a pleasant and professional manner.
- Strong command of Microsoft Office and Google Suite plus a willingness to learn scheduling software, Campus Wide
Information System (PeopleSoft), Clockwork accommodation software, Image Now, VPN, and VMWare required.
- Ability to work in an office with consistent traffic flow while managing a variety of other tasks.
- Adapt to changing technologies and responsibilities.
- Requires strong work ethic, efficient administrative practices, and good attendance record.
- Participate in web based, onsite, and off site professional development opportunities
- Be flexible in schedule to allow for changes during the semesters, in accordance with busy periods.
- Ability to sit or stand in place for extended periods of time.
METHOD OF APPLICATION
Grand Rapids Community College is only accepting online applications for this position at the GRCC webpage. The
posting will remain open until May 5, 2021 at 11:59 PM ET. Please include your resume and cover letter in one
document. Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an Equal
Opportunity Employer. Visa sponsorship is not available.
Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and
dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities
regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender
expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all
programs, activities, services, employment and advancement including admissions to, access to, treatment in, or
compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC
programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and
eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The College will
not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an