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Specialist, CE Healthcare Advising
Austin Community College District in Northridge, Texas
Date Posted 04/21/2021
Admin-Health and Medical Services
Salary $33,316.00 - $47,593.00)  USD Per Year
Employment Type Fulltime
Application Deadline Open until filled
Location Northridge
Note: Different ACC locations and Events on Weekends
Hours Hours can very (8-5 or evening depending on events)
Salary Specialist 6/118 ($33,316.00 - $47,593.00)
FLSA Status Exempt
Reports To Director, CE Operations & Contracts
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

To assist students applying for entry into ACC Continuing Education health training programs by ensuring they follow the detailed health professions application process and find needed resources at ACC related to their program of study.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Provides direct services to prospective, current, and former continuing education (CE) students in the CE healthcare area.
  2. Provides information and assists individuals with the application process.
  3. Proactively follows up with individuals to complete all required information in the application process.
  4. Reviews health professions applications for updates and edits, as needed.
  5. Acts as a liaison between incoming students and program coordinators.
  6. Collaborates and coordinates with healthcare staff, registration team, and financial aid representatives to identify funding resources and assistance for students.
  7. Assists with student intake and other events that pertain to the promotion and recruitment of students.
  8. Assists with collecting student outcomes data for reporting purposes.
  9. Gathers, complies, and enters confidential data to produce accurate routine and specialized reports and documents for department applications.
  10. Maintains and updates records and files on recruitment activities along with collected student information using Constituent Relationship Management (CRM) Recruit and other software; creates and submits reports.
  11. Follows up with all leads and interested students to provide guidance through the registration process with ongoing quality communication, effective customer service, and advising support.


Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Office procedures and practices.
  • Principals and practices pertaining to health sciences admissions processes.
  • Customer service techniques.


Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Maintaining an established work schedule.
  • Effectively using interpersonal and communications (both orally and in writing) skills.
  • Effectively using organizational and planning skills with attention to detail and follow-through.
  • Entering data, maintaining files, and performing other clerical duties.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work Experience

  • Two years related work experience.

Preferred Work Experience

  • Two years experience in college student recruiting or advising in healthcare.

Required Education

  • Bachelor's degree.

Other Preferred Qualifications

  • Bilingual in English and Spanish.
  • Knowledge or experience with CRM (Constituent Relationship Management) Recruit or other contact management systems.
  • Writing communication skills including online and social media formats.
  • Knowledge of workforce and adult education programs.
  • Knowledge of healthcare programs.

Physical Requirements

  • Work is performed in a standard office environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 20 pounds.


  • Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

HR Use Only

  • Updated 03-02-2021

Information for This Posting Only

  • Office hours can vary depending on weekend events.

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

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