Community College of Aurora
Salary: $50,000.00 Annually
Job Type: Full-Time
Job Number: 4162021-7
Location: 16000 East CentreTech Parkway Aurora, CO
The Community College of Aurora is a dynamic institution that strives to serve its diverse staff and student population founded on principles of equity and inclusion. As a member of the Colorado Community College System (CCCS), the Community College of Aurora (CCA) is dedicated to serving our surrounding community. As the most diverse institution of higher education in Colorado, CCA is currently the college choice for nearly 11,400 students representing over 60 countries, with 62% of our enrollment represented by students of color. In 2016, CCA was designated as a Hispanic Serving Institution (HSI). CCA's service area includes more than 680,000 residents in Arapahoe, Adams, and Denver counties, and its student population reflects the broad diversity of this area. The college offers more than 90 degrees and certificate programs for students seeking to enhance their current skill set, pursue employment, or transfer to a four-year college or university upon graduation.
The Community College of Aurora is recruiting for two positions that will serve as a technical administrative support for server, network, and telecommunication systems, and applications. The IT Administrator provides organizational, administrative and instructional technology support and solutions in a fast-paced, multi-campus environment. Responsible for determining organizational, departmental, and instructional technology and support needs. Installs, upgrades, configures, and maintains campus systems hardware and software, LAN/WAN data communications networks, operating systems, and physical and virtual servers. Perform system monitoring and availability of hardware, network, and server resources and systems. May assist in technical project management, network modeling, analysis, planning, and coordination between network and data communications hardware and software.
Colorado Residency Requirement:
Eligible applicants must be either a current Colorado resident or be able to provide proof of residency in Colorado within 30 days of the start date for the position, or they may be deemed ineligible for employment with the Community College of Aurora. Please contact HR@CCAurora.edu with any questions.
Examples of Duties / Knowledge & Skills
- Independently analyze, respond to and resolve moderately complex hardware and software questions/problems
- Assist in the development and recommendation of new or revised systems, processes and or procedures
- Provide user technical support during business hours and respond within service levels
- Plan, design and deploy network and systems solutions for departmental, instructional, classroom and organizational staff and students with attention to detail, security and excellence
- Conduct basic and advanced troubleshooting for systems platforms, technologies and applications
- Perform hardware and software installation, upgrades, and patches
- Assist in establishing systems, network, and telecommunications policies and protocols to optimize the best possible technical framework
- Assist Senior Systems and Network Administrator in developing and implementing technology plans
- Install, configure and manage server and network hardware (switches, bridges, hubs, concentrators, transceivers)
- Troubleshoot networking, routing and inter connectivity issues, including network device configuration and low-level application interaction
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participating in the migration, basic configuration, and rollout of new or upgraded hardware
- Moving and lifting computer equipment up to 50 lbs.
- Assist with hardware and software inventories and licensing tracking/compliance
- Supporting customers on multiple campus and building locations, as well as remote customers.
- Other duties as assigned
Minimum qualifications & Requirements
- Associate's Degree or minimum five years of experience in a desktop, server or network administration role
- Desire to learn new technologies and be proactive with self-initiated training and development
- Experience with Windows, Linux, Mac, Cisco, telephony, SharePoint, O365, or Azure a plus
- Strong communication (written and verbal) skills, with the ability to interact with individuals at all levels of an organization (technical and executive)
- Ability to stay calm in high pressure and deadline-driven situations
- Routine management of backup and recovery services; file and disk management; and virus protection.
- Conduct Tier 1-2 troubleshooting and support of systems, network administration, commercial off-the-shelf software, and telephony infrastructure for multiple campus, building, and classroom locations
- Assist with minimizing organizational costs and maintaining operating efficiency through asset management and tracking
- Manage IT inventory including provisioning, distribution, and maintenance.
- Ability to produce effective documentation; ticket notes, client communications, internal process documents and internal communications
- Ability / willingness to work outside of normal business hours, at times when weekend and evening work is required
- Familiar with Networking, Storage, Virtualization, Cloud technologies
- Motivated self-starter; able to work independently
- Technical support/administration in post-secondary education in an IT related role
- Operational experience managing Windows desktops, servers, Active Directory, and group policy preferred
- Experience deploying images, preferably with Microsoft Deployment Toolkit (Deployment Workbench) and Intune Autopilot enrollment.
- Experience creating and updating knowledge base and how-to documents for technical and non-technical staff
- Service Management, Project Management, and Inventory Management skills
- Microsoft, Cisco, Apple, Project Management, or other technical certifications
- Vendor and contract management experience a plus
Salary: $50,000.00 annually. This salary is determined by the qualifications of the selected candidate balanced with departmental budget availability, internal salary equity considerations, and available market information. CCA offers an excellent benefit plan. Leave and holiday benefits are also included. Full time employees immediately upon hire earn 15 hours a month annual leave and 10 hours a month sick leave.
Deadline to Submit Application Material: An initial review of applications will begin on May 3, 2021 and will continue until the position is filled.
Application Process: When submitting your online application, please include a cover letter, current resume, and professional references. Official transcripts showing the highest degree achieved should be submitted to HR@ccaurora.edu upon offer of employment. If you have questions regarding this position, please contact us at HR@ccaurora.edu.
By applying for this announced position, applicants are certifying that all statements, information and documents provided are true, complete and correct to the best of their knowledge and are made in good faith. Further, applicants understand that omissions, misleading, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in them not being considered for jobs with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or constitute grounds for further actions pursuant to law.
Notice to all Applicants:
- Proof of eligibility to work in the United States must be produced within three (3) days of hire.
- Direct deposit of payroll is a condition of employment.
- Final candidate is subject to a criminal background check prior to final selection process.
- Final candidate is required to submit official transcripts to Human Resources within fourteen (14) days of hire.
- CCA is affiliated with the Colorado Public Employees Retirement Association (PERA) and as such, employees contribute to PERA in lieu of Social Security for retirement benefits. For more information, visit the COPERA web page.
- Former employees of the Colorado Community College System or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information in your application material.
- For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at Cindy.Hesse@CCAurora.edu.
The Federal Clery Act (The Student Right to Know and Campus Security Act of 1990) requires all institutions of higher learning to make available to prospective employees our agency's Annual Security Report. A copy of this information is available on the CCA website at the Student Right to Know page. A paper copy of this report can be obtained at the College Security Office upon request. This report includes statistics for the previous three years concerning crimes that occurred on campus or on property controlled or owned by Community College of Aurora, as well as public property within, or immediately adjacent to and accessible from, our campuses.
ADAAA Accommodations: Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact Robert Callaway at 303-360-4733 or Robert.Callaway@CCAurora.edu at least five business days before the assessment date to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.
Pregnancy Related Accommodations, Colorado Anti-Discrimination Act (CADA): The Colorado Anti-Discrimination Act (CADA), allows applicants to request a reasonable accommodation for health conditions related to pregnancy or the physical recovery from childbirth. Candidates wishing to request reasonable accommodations must do so as soon as possible, preferably at least three days prior to the exam or interview. If you are an individual who wishes to request reasonable accommodations, please contact us at 303-360-4733 or Robert.Callaway@CCAurora.edu.
Non-Discrimination Statement: The Community College of Aurora prohibits all forms of discrimination and harassment including those that violate federal and state law, or the State Board for Community Colleges and Occupational Education Board Policies 3-120 and 4-120. The College does not discriminate on the basis of sex/gender, race, color, age, creed, national or ethnic origin, physical or mental disability, veteran status, pregnancy status, religion, genetic information, gender identity, or sexual orientation in its employment practices or educational programs and activities. The Community College of Aurora will take appropriate steps to ensure that the lack of English language skills will not be a barrier to admission and participation in vocational education programs.
For information regarding civil rights or grievance procedures, contact our Title IX Compliance/Equal Opportunity Officer, Cindy Hesse, Director of Human Resources at 16000 E. CentreTech Parkway, Suite A207, Aurora, Colorado 80011 or by phone at 303-360-4752, or e-mail at Cindy.Hesse@CCAurora.edu.
Community College of Aurora Inclusive Excellence Statement:
You matter. You are valued. You belong. CCA is a community that is committed to equity, diversity, and inclusion through Inclusive Excellence. We can only achieve this together. CCA embraces Inclusive Excellence because we want our students, staff, and faculty to learn and contribute within an inclusive environment. This means members of our College community will be active, respectful, and mindful of equity, diversity, and inclusion at all levels of engagement. Inclusive Excellence will provide a foundation for student and institutional success. Recognizing our diversity is only the first step toward Inclusive Excellence. We must also be intentional in valuing cultural differences and experiences, while incorporating them into practices, curricula, and policies.
Welcoming, Respectful, Inclusive - Together, we are CCA.