Mondays through Fridays, 8:00am - 5:00pm; occasional evenings and weekends
Supervisor 4/121 ($44,645.00 - $63,780.00)
Criminal Background Check
Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.
As a community college committed to our mission, we seek to recruit and retain a workforce that:
Reflects the diversity of our community.
Values intellectual curiosity and innovative teaching.
Is attracted by the college mission to promote equitable access to educational opportunities.
Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
Welcomes difference and models respectful interaction with others.
Engages with the community both within and outside of ACC.
The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.
For more information, see http://www.austincc.edu/about-acc/mission-statement.
Commitment to Equity and Inclusion
ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.
As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.
General Statement of Job
Responsible for the oversight and success of the new student orientation and first semester academic advising for new students.
Description of Duties and Tasks
Essential duties and responsibilities include the following. Other duties may be assigned.
Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
Coordinates and supervises the operations and staff of the entry advising team aiding new students in their transition to the College.
Upholds the mission of the College by exposing, orienting, and advising new students into high-quality for-credit educational programs and services that promote student learning and success.
Promotes and leads the development and implementation of orientation and new student / first semester advising policies and procedures for assigned staff, and interprets application of those policies and procedures, ensuring consistency in implementation; develops, maintains, and disseminates advising materials and manuals.
Collaborates with Instructional staff and Student Affairs staff to focus on the development and enhancement of for-credit orientation sessions and new student / first-semester advising processes; collaborates with related faculty coordinators, Student Affairs staff, Student Life staff and designees to prepare updates and reports on attendance/participation of students at orientation events.
Collaborates with the Director of Recruitment Services and AVP of Enrollment Management to review success metrics and identify action items to improve successful implementation of strategies and objectives.
Works with the Director of Recruitment Services to establish, maintain, update, and communicate an entry advising procedures manual for the first-semester advising function as well as implementing strategies following guidelines to achieve department goals and objectives.
Responds to and/or directs inquiries in person, on the telephone, or via e-email; accesses and works with other staff and/or departments to assist in resolving issues from new for-credit students.
Gathers, compiles and enters data, producing routine and specialized reports and documents, student information database, files, records, logs and other tracking systems.
Monitors prospective student records, data, workflow, and related guidelines to assure they are in accordance with all regulatory requirements.
Supports the new student onboarding process in addition to orientation and entry advising as needed, including recruiting, registration, and communication.
Builds and sustains strong relationships within the Enrollment Management division and college community to support guided entry to the first day of class.
Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Supervisory principles, practices, and methods.
Best practices for higher education and enrollment.
College admissions procedures, advising procedures, programs, and courses.
Principles of research, public relations, publicity, and especially marketing to new students.
Student database systems.
Principles of training, staff development, and/or teaching.
CRM Recruit, Salesforce, or similar contact management systems.
Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Effectively using interpersonal and written communications skills.
Effectively using organizational and planning skills.
Effectively supervising, leading, and delegating tasks and authority.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Maintaining an established work schedule.
Ability to analyze and report data.
Use a variety of spreadsheet, word processing, database, and presentation software.
Use student information and database systems to include Ellucian Recruit and Salesforce.
Required Work Experience
Two years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
Experience with Constituent Relationship Management (CRM) recruiting systems or other contact management systems.
Valid Texas Driver's License and reliable transportation for local Austin area travel.
Other Preferred Qualifications
Bilingual: English - Spanish
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.
HR Use Only
ACC Benefits Overview
Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.
ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.
Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.