The Donor Engagement Specialist optimizes the performance of the Development Office by planning and executing strategic activities and communications that educate, engage, celebrate, and/or steward donors and prospects of the Food Bank, particularly major gift donors, board members, and community fundraisers.
Primary Duties & Responsibilities
- Manage relationships with a small caseload of approximately 12-15 donors who host large annual fundraising events on behalf of Good Shepherd Food Bank. Cultivate and steward these donors as appropriate and record interactions in the donor database.
- Create custom material to engage, steward, and cultivate donors/prospects, including but not limited to plaques, thank-you gifts, give-away items, and customized impact reports.
- Assist with donor stewardship in the form of thank-you notes and phone calls to donors during high volume times of the year.
- Identify, propose, and create custom strategic activities, including but not limited to tours, meetings, attending program sessions/locations, volunteer opportunities, board recognition events, donor recognition events, virtual engagement opportunities, etc. that provide an opportunity to connect donors with the Food Bank’s work in meaningful ways.
- Host regular tours for small groups of donors at each of the Food Bank’s facilities, as allowed by the CDC. Track, report, and follow up with attendees as appropriate.
- Oversee all aspects of engagement event planning and implementations, including project timelines, briefing documentation, strategic invitation criteria, and registration processes, sponsorships as applicable, service contracts, run of show timelines, all materials such as nametags, notebooks, gift bags, seating card, and follow-up activities. Act as the primary point of contact for event-related contractors.
- Communicate to major gift officers, senior staff, and other team members through regular progress reports and briefing meetings, as needed, before and after engagement activities.
Community Fundraising Partnerships
- Respond to and shepherd requests from businesses and individuals seeking to host fundraising and cause marketing campaigns in their communities. Identify and vet key opportunities to partner with third-party partners for fundraising and/or awareness purposes, including individuals, businesses, and groups.
- Manage online community fundraising platforms, including existing virtual food drive platforms and implementation of peer-to-peer fundraising pages.
- Track relationships with community fundraising hosts in donor relations software and use this data to drive an annual communications plan.
- Implement an annual communications plan focused on the stewardship and cultivation of community fundraising hosts and participants.
- Represent the Food Bank at third-party and community events when appropriate, accepting gifts on behalf of the organization, and making presentations to select groups to educate them about our mission and work.
- Organize and implement check presentations, both online and in-person.
- Develop and maintain third-party partnership communication pieces, including request forms and toolkits.
- Assist with organizing and executing key third-party fundraising events, such as telethons, challenges, runs, etc.—prioritizing those events that have the most potential for donations and/or awareness.
The ideal Donor Engagement Specialist will possess proficient communication skills, both orally and written, and have some familiarity and comfort with website content development. They will be skillful at building relationships and exhibit effective interpersonal skills that demonstrate tact, patience, and courtesy. Experience with donor databases or similar CRM systems is important to this position, as well as the ability to manage time and task completion, handle tasks independently, and thrive in a teamwork-driven environment. Ideal candidates will have experience in marketing, working with businesses, and philanthropic environments.
- A curious mind and commitment to continued learning
- A strong donor service attitude
- Exhibits a self-starter attitude
- Maintains a high level of integrity
- Demonstrated passion for ending hunger.
- Personal commitment to fostering a diverse and inclusive organizational culture.