The Program Specialist is responsible for supporting the Director of Program Administration to develop and scale effective processes, infrastructure, and practices to build a high impact system of market-driven services. The Program Specialist coordinates the planning and execution of Network events, facilitates the development of publications to share ATD lessons in the field, and supports the adoption of new processes across the Network Team. In addition, the Program Specialist represents ATD in the field through presentations at ATD and partner events. This position reports to the Director of Program Administration and serves as a member of the Network team.
DUTIES AND RESPONSIBILITIES
Thought Leadership (35%)
- Work collaboratively across the Network team to facilitate the development and delivery of thought leadership and new content to the field.
- Facilitate the development of internal and external content for ATD communication assets blogs, and other assets to raise ATD’s profile in the field.
- Support efforts to analyze data collected by ATD from the field and generate insights to inform work across the Network Team.
Learning Events (25%)
- Work collaboratively across the Network team to facilitate the planning and delivery of impactful learning event content.
- Assist in ensuring the high-quality delivery of virtual and in-person learning events hosted by the Network Team by supporting the planning and execution of event logistics.
- Represent ATD in the field through the co-development and delivery of event content and facilitation of interactive sessions.
- Under the direction of the Director of Program Administration, supports knowledge management activities including documenting business processes, developing standard operating procedures (SOP), across all program areas.
Program Administration (40%)
- Facilitate collaboration across the Network Team by supporting the development and implementation of new processes that support service development and service line integration.
- Maintain and help enhance technologies used to support coaches, colleges, and staff, with particular emphasis on Salesforce, Zoom, Canvas, and other event technologies.
- Lead the development and maintenance of ATD’s Finish Line Game, including leading the marketing efforts and managing the order and delivery processes.
- Under the direction of the Director, Program Administration this position will be responsible for curating and codifying materials, toolkits, and consulting practices across program areas.
- Actively serve on internal committees/teams as opportunities arise.
- Support ATD special project and initiatives.
- Bachelor’s degree and a minimum of 3 years’ project management experience, preferably in a non-profit setting.
- Interest in higher education and interest in advancing equity highly desired.
- Background in project and workflow management (eg. critical path/traditional/agile). Hands-on experience with project management tools, ability to prepare and interpret step-by-step action plans, schedules, and flowcharts based on project deliverables.
- Proficiency in Microsoft Office applications and database management.
- Knowledge of Wrike project management tools highly preferred.
- Methodical and detail oriented with solid organizational skills, including multitasking, effective prioritization, and time-management.
- Excellent verbal and written communication. Efficient and effective manner in engaging with others at all organizational levels.
- Comfortable working with teams and the ability to communicate across departments essential.
- Positive professional attitude -while interfacing internally and externally.
- Proactive approach concerning organizational change and process improvements.
Collaboration: Acts as a team player who is responsive to others’ priorities, processes, and roles. Seeks assistance and input from colleagues to move the work forward.
Disciplined Execution: Models use of data to inform decision-making. Manages work processes effectively and efficiently against expectations.
Effective Communication: Actively listens. Develops tailored messages that respond to the different priorities and needs of the audience.
Learning Orientation: Embraces challenges, new ideas and different perspectives as an opportunity to learn; continually seeks out and applies new learning to activate change or improvements.
Systems Thinking: Defines the system and one’s role in the system. Sees relationships and the dynamic elements of the holistic system and executes work accordingly. Influences the system and maps connections to ATD’s external landscape.
Change Agent: Serves as an agent of change at a personal, team, and organizational level to pursue outcomes for students. Adapts as the environment changes, while managing associated risks. Motivates staff, team, organization, and partners to activate the change needed to advance defined priorities.
Culturally Competent: Models appreciative inquiry to gain an understanding and awareness of others’ cultural identity and practices. Creates safe and constructive forums for sharing diverse perspectives and opinions.
Emotional Intelligence: Demonstrates self-awareness and self-regulation and recognizes impact of personal behavior on others.
Level of Travel Required: Minimal
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.
Equal Opportunity Employer - March 15, 2021
Achieving the Dream, strives to attract, develop, and retain highly qualified and diverse individuals. ATD is committed to creating and maintaining a diverse work environment and is proud to be an equal opportunity employer. Employment policies and decisions at ATD are based upon merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.