Job Description

How to Apply

A cover letter and resume are required. The cover letter must be PAGE 1 of your resume and should:
1.    Specifically outline the reasons for your interest in the position
2.    Outline your particular skills and experience that directly relate to this position

Starting salary may vary depending on qualifications and experience of the selected candidate. 

Job Summary

The ITS Infrastructure Billing group is responsible for providing excellent customer service to the University of Michigan campus for small and large unit Infrastructure projects. The Billing group works with the Infrastructure Project Managers, Telecommunication Analysts, Field Service Unit, Foremen, Drafting, Assignments, Facilities/Telephone/Network Engineers, Telephone/Network Operations, and ITS Service Center (including the Network Operations Center team). Together they coordinate installations in campus units using a work order process which effectively invoices and bills units for this work on a time and materials basis. The Billing group is responsible for processing billing and invoices for these projects and work orders. They are also responsible for assisting customers via email, phone, and in person around billing questions and standard billing reports.

A Senior level Analyst leads projects and delegates tasks according to staff experience and skill levels. Performs limited project management, including resource and time estimates. Participates in strategic planning and setting of technical direction for the department. Makes independent decisions that impact operations. Relies on experience and judgment to plan and accomplish assigned tasks and roles. Assignments require originality, ingenuity, assessment of unusual circumstances, and variation in approaches used; use of different and unrelated processes and methods. Works on more than one task at a time and manages work effectively by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Proactively anticipates and resolve problems, and creates conditions and processes to support change. Demonstrates proficient knowledge of principles, practices, standards, technologies, and procedures. Comprehends and distills issues, identifies problem factors, determines appropriate information, checks assumptions against facts, and generates solutions. Promotes cooperation and effectively manages relationships. Resolves problems and seeks assistance only after own attempts have gone without success. Generally works independently, requiring limited direction from more senior staff or management.

This position will report to the ITS Infrastructure Service Order Manager.

Responsibilities*

Customer Service

Communications

Partner Across Business Services

Work Orders 

Reporting & Monthly Updates 

Information Systems 

Billing 

Invoicing 

Required Qualifications*

Desired Qualifications*

Work Schedule

Work Locations

 May require travel to various locations on and off university campus.

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy. Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to: ITAR, EAR, HIPAA and FISMA. Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

Candidate must regularly move throughout the office and building environment, must frequently operate a computer to complete work and tasks and may be required to move equipment weighing up to 50 pounds.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

*Please mention you saw this ad on AcademicJobs.*

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