Senior Process Business Manager, Customer To Cash

Do you love to solve problems and find better ways of getting things done? Do you love asking 'why' about pretty much everything? And does it make you happy to solve complex problems and find innovative solutions? If so, then this role might be for you. The Senior Business Process Manager is responsible for supporting the Customer to Cash (C2C) organization at Thomson Reuters.

As a Senior Business Process Manager, you will identify and analyze existing processes to improve business performance and lead change management activities. You will collaborate with business partners to identify change needs, assess the impact of the change, capture, and document requirements, and then ensure those requirements are delivered effectively. This role works directly with Product Owners and Process Owners to identify and define future state and partner with Technical Analysts to advance the development and/or enhancement of systems and technologies.

About The Role:

As A Senior Business Process Manager, you will:

• Create and own user stories and acceptance criteria to support the pipeline of improvements to SAP and other technology tools.
• Gather and document business requirements for organizational, process, technical and informational changes.
• Define and document both current state and future state business processes.
• Collect information/ data regarding ineffective or inefficient processes from stakeholders and other relevant personnel.
• Lead strategic business improvement projects, and partner and act as a SME to stakeholders in identifying and prioritizing improvement projects.
• Develop performance metrics and use those measures to form improvement recommendations.
• Build and maintain library of process maps and information flows.
• Oversee all new procedures and organizational changes to ensure proper implementation.
• Collaborate frequently with the Development Team to help design, optimize, or solve technical hurdles for a seamless deployment.
• Escalate issues and obstacles as appropriate.
• Coordinates with Process Excellence (PEX) team to implement process improvement opportunities.
• Participate in prototyping solutions to provide stakeholders a preliminary evaluation of requirements.
• Support and coordinate user acceptance testing (UAT) for delivered enhancements and technical changes.

About You:

You are a fit for the position of Senior Business Process Manager, you will:

• Bachelor Degree In Management Information Systems, Business, or Related Field
• 7+ years of proven business process experience with a record of delivering results in product management, process improvement, project, and program management.
• 5+ years experience writing business requirements and user stories.
• 3+ years experience with SAP or other ERP applications (Oracle/Great Plains/Dynamics) preferred.
• 2+ years of team lead experience
• Strong analytical and critical thinking skills - Intellectual curiosity
• Proven ability to lead, support and deliver on large, complex, and varied projects.
• Strong communication and presentation skills.
• Ability to facilitate meetings, manage projects and implementation plans.
• Ability to select and use data analysis tools to identify root causes.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.