The Clinical Care Coordinator provides clinical coordination and surgery scheduling services for the Division of Breast Surgery at the UCSD Comprehensive Breast Health Center.

Under general supervision, this position will serve as the Clinical Care Coordinator for assigned Breast Surgeons and Advance Practice Providers. Duties include high-level administrative support and planning and managing clinical activities. Manages and maintains complex calendars for meetings and appointments. Assists with coordination of travel arrangements and processes reimbursements of expenses as needed. Prepares and distributes clinic notes to referring physicians and medical records. Coordinates and executes projects. Coordinates weekly General Tumor Boards and organizes all logistics, which includes collection and compilation of pathology reports/slides/films for each patient case from internal and external sources, and sends to Pathology & Radiology Departments for review, organizes all patient clinical information in a presentable manner, scheduling weekly meetings, and maintaining historical records on all patient cases reviewed. Attends meetings and takes minutes to prepare and distribute to all team members. Communicates with faculty, clinic staff, administrators, professional organizations, and outside agencies (i.e., insurance companies, community medical groups) as needed to complete daily job duties.

The Clinical Care Coordinator is responsible for registering new patients, triaging all incoming New Patient referrals, including registration of new patients, financial arrangements, and providing customer service to schedule the patient. Schedules surgical procedures, which includes the following: Coordinates the logistics of multiple departments and areas of specialty (e.g., operating room schedulers, pre-op clinics, anesthesia, and admissions) to schedule time in the Operating Room or Procedure Room; schedules clinical and surgical appointments; communicates surgery time and location with patients and family members, as well as the Surgical Oncologists; and adds all information into the UCSD computer systems. Other duties are assigned as needed.

• Three (3) years of relevant experience.

• Experience in working in a large, complex healthcare setting.

• Proven ability to coordinate the schedules of multiple clinical providers. Ability to coordinate, maintain and arrange complex calendars for meetings, surgical procedures, and appointments.

• Demonstrated high level administrative and clinical coordination experience in a healthcare setting. Strong, demonstrated executive-level administrative skills.

• Experience working with Health Insurance companies and Community Medical Groups.

• Demonstrated knowledge of surgery scheduling and authorization. Excellent ability to communicate both orally and in writing.

• Demonstrated knowledge and advanced level skill in word processing software applications (Word, Excel, Teams, Outlook, & PowerPoint).

• Superior proofreading and editing skills to review copy for appropriate style, consistency, format, ensure accuracy, and correct grammatical content of documents. Skill in composing correspondence. Strong knowledge of English grammar, spelling, punctuation and sentence structure

• Ability to interact well with care teams, and all patients and families.

• Strong interpersonal skills to work effectively with faculty, staff and students within the Division, School, and external constituents. Ability to make appropriate decisions and maintain strict confidentiality.

• Experience in supporting physician faculty travel, reimbursements, and calendar management.
• Prior Oncology experience.
• Experience with Epic EHR system.
• Knowledge of medical/scientific terminology.
• Knowledge various insurance products and 3rd party payors.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.