Job Description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The Patient Financial Experience Supervisor is responsible for overseeing Patient Financial Counselors on the PFE call center/correspondence team, Self-Pay AR, Patient Credits, and MSupport, across various clinical locations and other areas within Revenue Cycle Pre-service. This position will supervise, monitor, and improve day-to-day activities of the department. Supervisor must be a champion for improving Patient Satisfaction and a leader and driver in Patient Financial Advocacy.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Responsibilities*

Required Qualifications*

Desired Qualifications*

Work Locations

This position is a remote position where you will work from home/virtually once training is completed and performance-based competency has been obtained.  High speed internet is a requirement for this position and the cost is the responsibility of the staff member.  There may be occasions where the staff member may need to report to the business office location, including meetings, computer or technology requirements, or to complete work that is not possible to handle remotely. The business location will have space available to reserve onsite work when required or necessary.  Although there is some flexibility in working hours, the business location and operations are in the Eastern Time Zone and work hours must accommodate interactions, including video conferencing, with colleagues during these hours.  Computing resources including required software applications, VPN, desktop or laptop computer, monitor, webcam, keyboard and mouse, will be provided by the employer.  Remote staff are not provided with a mobile phone but are provided with computer telephone and fax technology.   Office equipment such as desk, chair, and printer are not provided.   Basic supplies such as paper and pens, are stocked at the business location and are available to remote staff for pick-up should they choose.  Unless otherwise agreed in advance with your manager, additional hardware, software, printing, and cost of office supplies preferred by the staff member, are the responsibility of the employee.  

Technology Skills required include the ability to set-up computer and monitors and connect accessory items such as mouse, keyboard, and web cams.   Remote computing support is available 24/7 via phone, chat, or ticketing system, to all staff members. Staff will be expected to effectively communicate and resolve most computing issues directly with computing support resources. 

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

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