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Account Executive, Ticket Sales, Service & Retention

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University of Notre Dame

Job Description

Job Title

Account Executive, Ticket Sales, Service & Retention

Job Description

Notre Dame Athletics is committed to building a diverse workforce passionate about maximizing the student-athlete experience. Our pillars of Education, Excellence, Faith, Tradition, and Community guide us in the work we do each day. We are eager to attract, recruit, and retain individuals who positively contribute to a collaborative, inclusive working environment where all may thrive.

Building on the University’s Spirit of Inclusion, we are committed to the work needed to cultivate sustainable progress and change. As a prospective member of Notre Dame Athletics, we encourage you to apply if you embrace, embody, and demonstrate a commitment to the aforementioned values.

As a member of the Notre Dame Athletics Sales, Service and Retention team, the Account Executive plays a pivotal role in generating revenue and achieving predetermined sales targets. The Account Executive will also be responsible for driving revenue and achieving pre-determined sales targets. This role primarily focuses on securing and retaining revenue related to football, men’s and women’s basketball, hockey, and premium hospitality. This includes season tickets, community club memberships, full and partial season packages, hospitality offerings, VIP experiences, incremental events, and group ticket packages.

We are seeking an experienced team member who approaches collegiate ticket sales with a positive, results-driven mindset, excels in clear communication across various channels, and demonstrates the ability to work diligently and independently to identify and secure new revenue opportunities. The Account Executive will manage a portfolio of 500+ clients and is expected to generate significant sales annually.

Key Responsibilities:

  • Offer a comprehensive range of seating and ticket opportunities for Notre Dame Football, men’s basketball, women’s basketball and hockey ticket packages.
  • Manage a portfolio of 500+ season ticket members, group and individual ticket purchasers who have a strong connection to Notre Dame athletics.
  • Conduct outreach to potential customers through various methods, including prospecting, cold calling, texting, emailing, and referrals from existing customers.
  • Be accountable for specific activity metrics (e.g. calls made, appointments set) and achieving pre-determined sales goals.
  • Utilize online digital strategies, along with phone and in-person outreach, to nurture relationships with ticket members and enhance their connection with Notre Dame athletics.
  • Assist in managing and nurturing existing season ticket members, serving as the main point of contact for general ticket inquiries received through inbound phone calls, email and social media.
  • Collaborate with Notre Dame’s ticket operations staff to promote and drive sales for all events while delivering an exceptional fan experience.
  • Maintain accurate records of all clients and prospect interactions using Salesforce/CRM.
  • Assist in managing and stewarding existing commitments and payments from season ticket members.

If you are a hardworking, goal-oriented, and dedicated team player who embodies our values and is ready to go above and beyond, we encourage you to apply for this exciting opportunity within Notre Dame Athletics. We are looking for individuals who are not only loyal but also willing to put in the effort required, even outside regular business hours, to contribute to the success of our team and the university’s athletic programs.

There are 2 open positions for this posting.

#LI-SH1

Minimum Qualifications

  • Bachelor’s degree (preferably in business, marketing or communications)
  • Exceptional aptitude for building and maintaining relationships, both internally and externally
  • Capability to thrive in a dynamic and fast-paced environment while effectively managing multiple tasks simultaneously
  • Ability to handle heavy volume of outbound and inbound calls and emails
  • Outstanding written and verbal communication skills, including the ability to handle a substantial volume of outbound and inbound calls and emails
  • Strong time management and organization abilities with keen attention to detail
  • Willingness to work collaboratively in a team-oriented environment where “team-first” mindset is highly valued
  • A strong desire to excel and achieve the highest level of performance
  • Availability to work non-traditional hours, including nights, weekends and holidays, as needed


Preferred Qualifications

  • Proven track record of 1 to 2 years sales experience
  • Prior experience in the professional, collegiate or entertainment industry is a valuable asset
  • Proficiency in software programs, including Salesforce/CRM and Paciolan, is desired


Department

Sales, Service and Retention (11001)

Family / Sub-Family

External Relations / Ticketing

Career Stream/Level

EIC 1 Associate

Department Hiring Pay Range

Commensurate with Experience

Pay ID

Semi-Monthly

FLSA Status

S1 - FT Exempt

Job Category

Athletics

Job Type

Full-time

Schedule: Days of Week & Hours



Schedule: Hours/Week

40

Schedule: # of months

12

Job Posting Date (Campus)

10/01/2024

Job Posting Date (Public)

10/01/2024

Job Closing Date

10/22/2024

Posting Type

Open To All Applicants

Posting Number

S251447

Quick Link for Internal Postings

https://jobs.nd.edu/postings/35813

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