Job Description

Job Title

Position Status

Classification Title

Work Location

Job Summary

Required Qualifications

• Associate’s degree or equivalent (60 college credit hours) and two years of directly related work experience and demonstrated experience in Active Directory administration, Office 365 administration, SharePoint administration, or PowerShell scripting
• Advanced knowledge of Active Directory, Office 365 administration, PowerShell, computer systems, and associated peripherals
• Advanced knowledge of Windows operating systems (PC and Server), Microsoft Office, computer network technology, and well-developed troubleshooting skills
• Must possess a valid Texas Driver License, good driving record, and be insurable on Midland College’s insurance policy

Preferred Qualifications

• Professional certifications

Essential Functions

• Focus on customer service
• Implements, administers, and supports on-prem and cloud-based Microsoft Windows Enterprise Products, including Active Directory, Office 365, SharePoint, Exchange, file, print, secure print, remote desktop tools, Azure, Intune, etc.
• Performs user account creation and update tasks
• Administers and implements virtual machines
• Assists with the installation and administration of various enterprise applications
• Packages third-party software for deployment with patch management
• Assists in assessing network and data security threats, recommends mitigations to security
• Administers and implements all aspects of the backup solution including maintaining a regular systems backup schedule and coordinating offsite storage of backup
• Administers and implements patch management of servers helping to ensure systems are secure and accessible. Performs off-hours patching as necessary along with quarterly maintenance patching
• Participates in incident response activities, including containment, investigation, and recovery
• Responds to information security incidents and cyber investigations, including computer forensics, network forensics, root cause analysis, and malware analysis
• Performs security analysis of existing systems for compliance with security requirements
• Provides timely, accurate, and consistent service and support to users
• Responds to telephone calls, emails, help desk tickets, and other requests for technical support
• Documents, tracks, and monitors problems and requests to ensure timely resolution
• Ability to prioritize and multi-task when taking phone calls, answering emails, or reviewing help desk tickets and responding to all user requests promptly
• Installs, maintains, repairs, and troubleshoots devices, including PCs, laptops, printers, peripherals, and telephones
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary
• Supports and maintains user account information, including rights, security, and groups.
• Evaluate IT-related service requests and notify the requester of the expected completion date for all service requests received
• Other duties as assigned

Physical Demands

• Must be able to remain in a stationary position 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to occasionally move or drive to other locations on and off campus
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• Occasionally ascends/descends a ladder up to 30 feet tall to service IT equipment
• Constantly positions self to maintain computers and equipment at various locations, including under the desks
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Frequently moves boxes or equipment weighing up to 50 pounds
• Duties indoors and some outdoors
• Duties may require working evenings and weekends

Security Sensitivity

Pay Statement

Posting Number

Open Date

Position Available

Special Instructions to Applicants

EEO Statement

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