Under the supervision of the Clinic Manager, the front desk coordinator is the first point of contact for patients. The front desk coordinator is responsible for a variety of clerical and receptionist duties in support of daily patient services within clinical areas: greets patients, check in and check out procedures. Multi-specialty clinic appointment scheduling, insurance and authorization verification, updating patient demographics, audit billing documents, disposition appointments, co-pay collection, managing/monitoring petty cash drawer, and working closely with physicians, nurses, staff and other UCSD departments.

• Three (3) years or recent related experience in a large complex healthcare setting.

• Thorough knowledge of third-party payors including federal, state, and private health plans.

• Proven problem-solving ability using strong critical thinking skills.

• Demonstrated computer skills.

• Strong customer service experience.

• Ability to work in an interactive environment and possess excellent customer service skills both in person and over phone.

• Be able to maintain strict confidentiality. Have excellent communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is accountable, open to new ideas, creative, and flexible. Demonstrated ability to work in a large, complex organization.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

• Recent experience in a multi-provider clinic.
• EPIC, CADENCE, and Epic Phoenix experience.
• Bilingual: English/Spanish.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.