Job Description

Job Description Summary

This position is being hired through our temp agency partner Spherion and the advertisement for this position will stay posted until the position is filled.

The Part-time Student Services Connector is an intricate part of the college’s recruitment and enrollment management efforts and serves as an extension of the admissions, records, financial aid, and advisement offices providing frontline services and assistance for new and prospective students at one or more of the college’s educational centers in person, online, or via telephone. The Part-time Student Services Connector provides high level assistance with processes and procedures for admissions, records, and financial aid, as well as assistance with coordination of scheduling, testing, and other center services. This position works in collaboration with college departments and makes referrals as appropriate and helps to link students to resources.

 

Job Description

Responsibilities and Duties Include:

• Receives visitors in person and responds to inquiries by telephone, email, and chat to assist students with application, enrollment, testing, and registration processes or other specific student support services.
• Aids students in completing required documents.
• Provides technical support for students.
• Provides immediate information and updates regarding inquiries about college events and processes.
• Provides direct administrative support and assistance pursuant to established guidelines and work collaboratively with college departments as needed determining when referral to another department is appropriate.
• Resolves routine issues and conduct referrals when resolution requires in-depth expertise from the specific service area at the college.
• Communicates, collaborates, and maintains relationships with internal and external community constituents.
• May organize and facilitate meetings and special events, schedule and coordinate dates and times, venues, attendance, agendas, and facility arrangements according to the specific location of assignment.
• May monitor, reconcile, and assist with fiscal administration for the department including, but not limited to, budgets, funding, purchase orders, Pcards, grants, and/or contracts according to the specific location of assignment.
• Prepares special reports, summaries or replies to inquiries by compiling data and statistics from various departmental resources.
• Manages and updates program websites and publications with the most current, accurate and timely information.
• Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
• Provides service excellence through courteous, informed, accessible, approachable and professional engagement.
• Performs other duties as assigned.

​ Reports to: Lead Advising Specialist

QUALIFICATIONS

Required: Associate degree and two (2) years of related work experience and/or a combination of education and experience equal to four (4) years.

Additional Requirements: A criminal background check will be conducted.
Preferred: Knowledgeable of college and community resources and an understanding of application materials and enrollment processes, financial aid processes, and advisement principles.

General Knowledge, Skills, and Abilities

• Communication – able to effectively communicate in a professional, diplomatic, empathetic, and tactful manner using preferred method and level as applicable to the job.
• Team Orientation & Interpersonal – highly motivated team player with ability to develop and maintain collaborative relationships with all levels within and external to the organization.
• Ability to work in a multi-cultural environment.
• Results Orientation – proven ability to set and exceed established targets. 
• Organization & Time Management – able to plan, schedule, organize, and follow up on tasks related to the job to achieve goals within or ahead of established time frames.
• Multi-task - Ability to expeditiously organize, coordinate, manage, prioritize, and perform multiple tasks simultaneously to swiftly assess a situation, determine a logical course of action, and apply the appropriate response.
• Adaptability to Change – able to be flexible and supportive, and able to positively and proactively assimilate change in rapid growth environment.
• Relationship Management – able to personally provide high level of interactive service to others, building relationships and addressing identified needs.
• Systems & Software - proficient level of knowledge of Microsoft Office and/or relevant position software programs.
• Ethics – able to demonstrate integrity, professionalism, civility, and a high degree of ethics in all job-related actions.

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

Santa Fe College (SF) is committed to maintaining a work and educational environment that embraces diversity and where no member of the college community is excluded from participation in, denied the benefits of, or subject to discrimination in any college program or activity based on: their race, ethnicity, national origin, color, religion, age, disability, sex, pregnancy status, gender identity, sexual orientation, marital status, genetic information, political opinions or affiliations, or veteran status. This commitment applies to employees, volunteers, students, and, to the extent possible, to third parties, applicants for admission, applicants for employment, and the general public. sfcollege.edu/eaeo
 
Inquiries regarding non-discrimination policies or concerns about discrimination or harassment, including concerns about sexual harassment or sexual violence under Title IX, should be directed to: equity.officer@sfcollege.edu

Santa Fe College reserves the right to extend deadlines and/or not to offer advertised positions. Preference will be given to eligible veterans and spouses of veterans.

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