The Department of Ophthalmology is seeking a  Medical Office Coordinator who will provide administrative support to the combined divisions of Uveitis and Cornea.

Duties and Responsibilities

The MOC is responsible for a variety of patient-related tasks including, but not limited to:

• Review and respond to In-Basket messages from patients. Route to doctors as needed.
• Respond to patient calls forwarded from Johns Hopkins Access Service Agents who are unable to address caller’s questions
• Coordinate meetings for division faculty, including division meetings, residency/fellowship meetings, and committee meetings. Coordination of the fellowship program including credentialing; coordination of residency rotations in neuro-ophthalmology; assistance with research projects.
• Scan and load incoming records from outside physicians for internal physician review before patient appointment/s.
• Provide back-up to Sr. Medical Office Coordinator processing division invoices, travel reimbursements, and Shopping Cart using SAP.
• Perform all job functions of the Patient Service Coordinators as needed for backup.
• Schedule patients for follow-up medical examinations, consultations, and imaging.
• Confirm interpreter and note other special needs for patients in EPIC.
• Respond to and address incoming faxed documents.
• Scan all incoming patient medical records and referrals into EPIC.
• Assist in obtaining required prior authorizations for consultations, diagnostic testing, and medications.
• Coordinate peer-to-peer conferences for physicians.
• Call JH Transport for non-ambulatory patients.
• Assist the Clinic Manager as needed.
• Perform sanitization of clinical waiting areas and waiting spaces in accordance with Johns Hopkins Hospital disinfection protocols to minimize patient and employee exposure to COVID-19.

• High School Diploma or Graduation Equivalent Diploma.
• Two years of administrative experience.
• Additional education may substitute for experience to the extent permitted by the JHU equivalency formula.

• Two years of college or equivalent work experience. Additional education may be substituted for up to one year of experience.
• Two years of progressively responsible medical office experience is strongly preferred.
• Experience within the Johns Hopkins patient-oriented community is strongly preferred.
• Medical terminology a plus.
• Proficient in EPIC.
• Excellent customer service, communication, and ability to multi-task.
• Detailed oriented and organized.

Classified Title: Medical Office Coordinator 
Job Posting Title (Working Title): CO Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.20 - $28.80/Hourly ($53,352.00 Targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: Monday-Friday, 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: School of Medicine, East Baltimore Campus 
Department name: SOM Ophthalmology Uveitis  
Personnel area: School of Medicine