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Admissions Representative
Job Description
Operating Title
Admissions RepresentativeLong Classification Title
Program Coordinator ICampus Location
ManchesterDepartment
UNH CPS Manchester AdmissionsSummary of Position
Primary function is to support the college recruitment application and admission process.
Posting Number
PS4819FY25Other minimum qualifications
High school graduation and seven years of related experience involving duties of increasing responsibility requiring discretion and independent judgment, or Associate’s Degree and five years of related experience, or a combination of higher education and related experience equal to seven years. Advanced computer skills, spreadsheets, and database management. Supervisory skills
Additional Preferred Qualifications
Effective written and oral communication skills. Experience in public relations, office supervision, grant-funded programs, marketing, telecommunications or publications as specified by department. Organizational skills. Ability to establish and maintain effective working relationships with faculty, staff, students and the general public.
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/62655Percent Time Information (FTE)
1.00Grade
15EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
UNH College of Professional Studies is a college of the University of New Hampshire, the state’s flagship public research institution, which offers undergraduate and graduate programs of distinction in the heart of New Hampshire’s largest city. Located in the state’s business and tech hub, the Manchester campus leverages its city location to promote real-world learning, providing research, internship and career opportunities to students and graduates. Teaching excellence is at the core of our mission. UNH College of Professional Studies faculty collaborate with students in research, service, and creative expression to better prepare them for success in today’s high demand fields. Our campus is equipped with cutting-edge labs and learning spaces, and its central location attracts students from diverse life experiences and cultural backgrounds. For more information about UNH College of Professional Studies, visit https://cps.unh.edu/.
The UNH Diversity Resource Guide with information and programming available in the seacoast area, New Hampshire and the region can be found here: https://www.unh.edu/hr/diversity-resource-guide
Posting Date
08/28/2024Open Until Filled
YesPosting Open to Internal Candidates Only?
NoInterested Internal Candidates Exist?
NoJob Category
Hourly Staff (Non-Exempt)Appointment Type
RegularDrivers License and Physical Requirements. Please check all items that apply.
None applicableDuty/Responsibility
The “face” of the Admissions Office in person and on the phone. Manages office e-mail box, online chat and manages daily phone inquiries from students/parents/staff, otherwise direct to appropriate source. Support completion of applications including entering, scanning, indexing, coding, generating decision letters and ongoing communication with students and families. Scan and index all documentation received to students’ record. Serve as initial and primary contact for prospects and applicants to the University in Manchester and provide quality and responsive constituent service on the phone, in person, and virtually. Support the completion of applications as needed including file review, annotate transcripts in Banner; for transfer student applications for all discovery and general education courses. Maintain knowledge about college and university process and policies to effectively advise applicants. Transcript data entry in Banner. Maintain contacts’ records in the CRM with updates on activity including setting up counselor appointments, event registration, campus tours, etc.
Duty/Responsibility
Manages the Student Admission Ambassadors. Responsible for hiring and management of student ambassadors including work assignments, handles disciplinary actions, makes structure recommendations to improve program, and provides supervision and training. Support implementation of student ambassador and faculty outreach and calling program including generating reports, tracking outcomes. Manages and approves student timesheets.
Duty/Responsibility
Support ongoing individual and group communication and processes from initial prospect outreach to inquiry to registration and R+30. Using the CRM to maintain and track accurate and effective communication between prospective students, applicants, and Admissions staff. Develops content for email blasts and creates reports to distribute communication. Collaborates with Marketing & Communication to verify web content and functionality within web. Supports report generation from CRM data.
Duty/Responsibility
Responsible for event logistics both in-person and remote including; reserving rooms/venues for admissions events and meetings. Coordinates accurate posting of events on web, CRM, and tracks distribution of invitations and other materials as well as event registration. Collaborate with college’s public relations program coordinator related to reserving space, event set up, promotion, and logistics. Creates events in “Organizational Calendar”. Leads effort to confirm registrant’s attendance and post event follow up.
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