Job Description

Posting Number

Internal Recruitment

Working Title

Anticipated Hiring Range

Work Schedule

Job Location

Department

About the Department

Essential Job Duties

• Responsible for defining requirements and the appropriate research related to identifying available technical solutions
• Develops supporting documentation (requirements, process maps, test plans, etc.), and leads communication with functional partners and business stakeholders
• Collaborates with network, storage, applications, telecommunications, and associated units to provide stable, scalable, and fault-tolerant technology infrastructure
• Researches and develops specific recommendations leading to the procurement/acquisition of proven and emerging agricultural technology
• Leads interactions with internal and external teams to identify the appropriate technology required to meet business requirements
• Assists leadership with inside and outside plant cabling design

• Leads project planning and implementation activities of technical solutions design and integration
• Develops and delivers progress reports, proposals, requirements documentation, and presentations; determines the frequency and content of status reports from the project team, analyzes results, and troubleshoots problem areas
• Acts as a trusted advisor on strategies and approaches for the overall integration of technology platforms and systems
• Creates working relationships with internal and external stakeholders, customers, campus partners, and external vendors
• Tracks and reports progress against milestones, budgetary guidelines, or other performance indicators to analyze the strategic impact of project activities
• Conveys clear expectations of project goals
• Serves as a project resource to IT leadership or as a part of larger enterprise-wide initiatives

• Contributes to the continuous improvement of IT research support with proactive suggestions, documentation, knowledge sharing, and organizational feedback
• Provides input to current and proposed architecture, planning, and maintenance strategies
• Guides telecommunications design decisions (inside and outside plant wiring, low voltage power distribution, fiber optic cabling, and splicing)
• Recommends improvements to key infrastructure, processes, and strategy
• Supports the ongoing development and maintenance of the IT strategic plan
• Maintains current knowledge of rapidly changing technology, and works with management to evolve current processes

• Encourages and implements ideas to improve customer service and operational performance
• Installs and maintains RF radio hardware
• Installs and maintains fiber optic cabling
• Performs basic to moderate construction design
• Supports and troubleshoots high complexity and/or business-impacting issues and assists other team members with lower complexity issues
• Approaches work creatively and continuously look for new and flexible ways to solve problems
• Uses logical reasoning to address customer issues appropriately
• Troubleshoots deployment issues and performs remediation activities related to technical support
• Documents internal standard operating procedures for assisting with troubleshooting common incidents and requests
• Maintains technical inventory and equipment RMAs with vendors on defective equipment.
• Prepare materials for assigned tasks or projects independently, based on the scope of work
• Supports disaster recovery efforts related to life sciences instrumentation and associated computing hardware
• Review of research and file lab sites, perform technology assessment and testing
• Recommend repair materials as needed
• Product knowledge of technology devices, device operations, and use of products being evaluated and used
• Works independently on mid-size projects and advanced service calls.
• Basic review of vendor/partner installations to ensure completion of punch list or incomplete items

Other Responsibilities

• Other duties as assigned

Minimum Education and Experience

• Associate’s degree in Computer Information Technology, computer technology integration, networking technology, or related area and two years of experience in the information technology field related to the position’s role; or an equivalent combination of education and experience
• Business continuity and disaster recovery planning
• Experience with various WLAN topologies, including indoor, outdoor, high-density, campus, mesh, remote, and industrial
• Experience with VOIP and telecommunications systems design
• Enterprise software distribution system knowledge
• Have extensive knowledge of the enterprise technology landscape and be able to leverage that knowledge in delivering business outcomes with speed and accuracy
• Demonstrable deep experience with Value Chains relevant to the post, including defining strategies and delivering large projects that enabled them
• Knowledge of state and federal safety regulations
• Experience with Information Security Policies and Standards

Other Required Qualifications

• Intermediate knowledge of IP Networking, VPN, firewall, L2 switching, and L3 routing principles
• Microsoft Active Directory and SCCM support
• MDM management of Linux and OSX software platforms
• Basic understanding of software-defined networking concepts
• Familiarity with storage systems integration
• IoT and edge computing solutions
• SaaS solutions development
• IT Cybersecurity best practices: NIST Cybersecurity Framework, PCI, HIPAA, SOC2, etc
• Project management skills
• Technology procurement and sourcing
• Use of power tools and construction equipment
• Ability to install piping and conduit on middle-size projects.
• Ability to work productively with other members and proactively and collaboratively
• Ability to perform installation of all types of structured cabling to include low voltage and data cabling, including appropriate labeling and documentation
• Ability to install network devices, including but not limited to, door access equipment, network switches, ACP’s, IDS’s, cameras, etc
• Ability to complete preventive maintenance on network equipment mentioned previously
• Ability to perform service requests and repairs on network equipment mentioned previously; able to identify and resolve technical issues

Preferred Qualifications

• Working knowledge of Google Applications
• ITSM Incident Management System (ServiceNow preferred
• Certifications: ITIL, A+, OSX Support Essentials, Linux, Dell, Microsoft Certified Professional, CCNA, or equivalent
• Basic knowledge of (BGP, OSPF Routing)
• Virtualization experience (VMWare, Citrix, etc);
• Network storage systems support (SAN, NAS, Fibre Channel, NVMe, RoCE, iWarp, etc)
• Some knowledge of GIS Planning and Design
• Experience using OTDR, optical power meters, signal analyzers, etc
• Experience with waterfall and agile software development lifecycle methodologies

Required License(s) or Certification(s)

Valid NC Driver's License required

Commercial Driver's License required

Job Open Date

Anticipated Close Date

Special Instructions to Applicants

Position Number

Position Type

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

Appointment

Mandatory Designation - Adverse Weather

Mandatory Designation - Emergency Events

Department ID

AA/EEO

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