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Support Technician
Job Description
Posting Number
PG194136SPInternal Recruitment
NoWorking Title
Support TechnicianAnticipated Hiring Range
$44,348 - $45,000Work Schedule
Monday through Friday, 2 pm to 10 pm, with weekend work (approximately 1 weekend per month)Job Location
Raleigh, N.C.Department
McKimmon Conference & Training CenterAbout the Department
Continuing and Professional Education (CPE) reports to the Vice Provost for NC State Continuing and Lifelong Education (NCSCaLE). The CPE team, based at the McKimmon Conference & Training Center, provides space, equipment, and services to adult learners attending seminars, workshops, short courses, conferences, video conferences, and webinars. Client Relations and the NCSCaLE Technology team collaborate closely to meet those needs.
The Technology & Support Team is responsible for the client set-ups and support services before, during, and after each client’s program. The Technology & Support Team ensures that rooms and equipment are clean and in good working order. In addition to the opening and closing of the center, as well as the security and inventory of all equipment, furnishings, and contents belonging to the MCTC, fall under their responsibilities.
MCTC is a 116,500 square foot facility which is located on the southwest section of the university campus. It accommodates both small and large conferences ranging from 5 to 1,200 participants. MCTC features 14 flexible meeting rooms which can be subdivided into 22 areas and two computer labs.
Essential Job Duties
We are looking for reliable Multi-Media Technicians to join our team who will help us support our Conference and Training Center! The Technology and Support Team is responsible for the client set-ups and support services before, during, and after each client’s program. The Technology and Support Team ensures that rooms and equipment are clean and in good working order. In addition to the opening and closing of the center, as well as the security and inventory of all equipment, furnishings, and contents belonging to the MCTC, fall under their responsibilities.
This position is part of our Technology & Support Team, where we collaborate to set up flexible meeting spaces for our clients and provide support throughout their programs.
This position is part of our Technology & Support Team, where we collaborate to set up flexible meeting spaces for our clients and provide support throughout their programs.
Duties include but are not limited to:
- Arrange classroom furniture. This position requires you to lift 90 pounds regularly and involves extensive standing throughout the shift.
- Setting up classroom technology involves integrating various tools such as microphones, computers, projectors, streaming equipment, document cameras, sound boards, and lighting.
- Conducting live streams across multiple platforms.
- Overseeing the Event Prep Team during room set-ups.
- Engaging with clients to find out their needs.
Other Responsibilities
- Properly ensure opening and/or closing of the Center and secure all areas of the McKimmon Center after all non-employee personnel have departed, and as instructed by the Assistant Director, Director, or Vice-Provost office.
- Observe and manage the flow of visitors in the Center and secure areas of the building as needed.
- Monitor and adjust temperature controls in the building as necessary and advise Facilities Operations of problem areas.
- Open and close building during weekend rotations duty and as requested.
- Complete all other duties as assigned or needed by the Support/Logistic Manager or Executive Management.
Minimum Experience/Education
High school diploma or equivalency and one year of experience in audiovisual equipment operation and maintenance, graphic design, and/or photography; or an equivalent combination of training and experience.
Other Required Qualifications
- Customer-focused with a prompt response time and the ability to address inquiries and resolve issues promptly.
- Working knowledge of computers, wireless, and network systems.
- Demonstrate the ability to work effectively under pressure, exhibit adaptability, and showcase flexibility.
- Strong interpersonal skills, attention to detail, good written and verbal communication skills.
- Ability to engage effectively with diverse groups of people.
- Ability to work independently but also work as a collaborative team member and play an integral part in creating a positive work environment.
- Proficiency with different streaming platforms such as Panopto, Zoom, MS Teams, GoToMeeting, Cisco Webex, etc
- Demonstrate a mature and professional attitude.
- Demonstrate the capacity to follow instructions effectively.
- Detailed oriented
- Punctual
- Reliable
- This position requires you to lift 90 pounds regularly and involves extensive standing throughout the shift.
Preferred Qualifications
- Media production experience
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
07/25/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
08/01/2024Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
Along with your completed application, please include as attachments a cover letter, resume, and contact information for at least three professional references..
Position Number
00103607Position Type
SHRAPosition Classification Band Title
Multi-Media TechnicianPosition Classification Band Level
ContributingPosition Classification Salary Range
$ 39,000 - $ 68,414Salary Grade Equivalency
GN04Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
095001 - McKimmon Conf & Training CtrAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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