Full time position responsible for performing a broad range of duties related to guest services, guest communications, house management, and general event operations. This position is shared 50/50 between VC’s Emerging Technology Complex and Leo J. Welder Center for the Performing Arts and is expected to work a flexible schedule including some evening and weekend work.

This position is benefits eligible.  For more information on Victoria College's excellent benefits package, click the benefits tab.    

About Our Institution
Victoria College (VC) is a vital public community college located in Victoria, Texas and has been a respected community partner in the Crossroads region since 1925 and continues to offer quality, affordable educational opportunities to help our students achieve their dreams. VC offers a variety of high-quality associate's degrees and transfer programs, preparing students for success in their chosen fields. The college fosters a close-knit community, serving approximately 8,200 students across diverse backgrounds and learning styles, including full-time, part-time, online, veterans, and adult learners. VC features five academic divisions:

1. Academic Support & Student Success
2. Allied Health
3. Career & Technical Education
4. Arts, Humanities, & Social Sciences
5. Science, Mathematics, Engineering, & Physical Education

1. Provides effective and efficient services to guests in a courteous and professional manner according to venue’s established guidelines, processes and procedures;
2. Communicates and coordinates with clients, venue managers, coordinators, planners and other specialists to perform house management duties for events, including crowd control, supervision of paid and unpaid event support staff such as concessionaires, box office workers, and ushers, and completion of post-event duties such as house manager reports, attendance reports, concessions closeouts/deposits, and event tear-down;
3. Monitor events and communicate with managers and coordinators to ensure client compliance, facilitate operations, respond to needs, and proactively handle event service issues;
4. Performs general support duties for meetings, box office functions, and venue reception, including event set-up and take-down, as well as face-to-face, telephone, and digital interactions with customers and visitors. May direct support staff in performing these duties;
5. Responsible bar manager as needed in the absence of venue managers and coordinators;
6. Utilizes the College’s event management system to plan and implement routine events as assigned, including communicating with clients and vendors to identify needs and ensure customer satisfaction;
7. Completes duties according to established policies and procedures; makes recommendations to supervisor for changes and additions to improve provided services and event quality;
8. Maintains orderliness of public areas, brochure racks and poster displays;
9. Work collaboratively, communicate and foster relationships with ETC/LJWCPA users, vendors, paid and unpaid staff;
10. Attend staff meetings and weekly logistics meetings to determine the details and resources required for upcoming meetings and events;
11. Full-time position with hours that may vary day/night depending on event(s) assigned;
12. Understands that ETC/LJWCPA hours of operations differs from Victoria College’s main campus and academic calendar; and complies with ETC/LJWCPA hours of operations as driven by client need and event schedules;
13. Participates in safeguarding the assets of ETC/LJWCPA for Victoria College;
14. Performs related work at Victoria College and Cultural Affairs activities as assigned.

1. Associate degree required or five years of customer service work experience in lieu of a degree;
2. Bachelor’s degree preferred;
3. Two years minimum work-related experience including excellent customer skills;
4. Experience utilizing effective organizational skills;
5. Willingness to work a flexible work schedule based on customer need and ETC event schedule;
6. Effective written and oral communication skills; interpersonal skills; ability to exercise tact and discretion;
7. Must be able to obtain appropriate certifications, which may include TABC seller-server, food handler, crowd management, CPR and AED;
8. Must be able to work without close supervision;
9. Must be able to read and understand safety information, policies and procedures;
10. Must be able to follow written and oral instructions;
11. Must be willing to assist ETC/LJWCPA users and Victoria College personnel as appropriate;
12. Must have a valid Texas Driver’s License.

Work is generally performed in a variety of environments: office, interior operational settings, and outdoors, with frequent interruptions and irregularities in the work schedule.  Frequent walking, standing, climbing, lifting, stooping, or carrying of equipment and materials may be required.  Incumbents may be required to lift and carry up to 30 pounds and team lift larger weights as appropriate.  Incumbent may be exposed to extreme temperatures, close quarter situations, high and precarious places, moving mechanical parts, and vibrations.  Incumbents are frequently required to travel between campuses, and work a flexible weekly schedule that may require workdays in excess of 8 hours. Will be required to push and pull as part of event set up.  Hearing of light to moderate sound is required by this job. The noise level in the work environment is usually moderate.