Client Services Representative
Job Description
Full job description
Compensation Range:
Position Summary:
CLIENT SERVICES REPRESENTATIVE
Job Description:
Provides administrative support to assigned office(s) to ensure effective and efficient daily office operations. Duties include processing individual and client registrations, accurate accounting of all monies received, maintaining records/logs to monitor confidential records, receptionist duties, handling calls and inquiries, preparing correspondence, reports, and other office support materials.
- Prepares, processes, and inputs course registration, grades, and various other forms associated with individual and client registration.
- Performs daily cash receipting and depositing of all monies received.
- Creates, maintains and monitors all confidential records.
- Maintains appropriate records and/or logs for tracking and reconciliation purposes.
- Performs office automation work requiring the use of software applications and computer equipment. Prepares correspondence, reports, technical documents, graphs/charts, forms and other office support materials.
- Responsible for initiating and carrying out a variety of administrative and detailed duties as assigned.
- Responds to personal and telephone inquiries providing correct information and maximum assistance to the caller.
- Provides general clerical support to include typing and word processing.
- Performs other similar and related duties as required.
Job Duties:
- Responsible for preparing and coordinating high school site schedule, high school site course registrations, end of term grading, and other forms, questions, and projects/services associated with high school site courses. (40%)
- Maintains records, including confidential document shredding schedule and imaging documents for office operations. (30%)
- Assists unit staff in communication with students and parents, participating in caseload assignments during registration periods. (25%)
- Other duties as assigned. (5%)
Minimum Qualifications:
The position requires at least an Associate’s degree or two-year College equivalent (at least 60 undergraduate semester hours) and at least two years of prior-related work experience. The position requires at least a High School diploma or GED equivalent if substituting experience for education.
Hillsborough Community College is an Equal Opportunity Employer, we believe that diversity and inclusion among our applicants and employees is critical to our success as a community partner.
All qualified applicants will receive consideration for employment opportunities without regard to race, color, religion, sex, pregnancy, national origin, age, physical/mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and military/veteran status.
Preference will also be given to veterans and spouses who are eligible under the Veterans' Preference Law. At time of application, submittal of Form DD214 is the minimum requirement for veterans' preference claim. Note: Please upload your DD214 as an attachment as part of your application at the time of submission.
The selected candidate identified for this position will be required to successfully complete a Level II criminal background check, which includes fingerprinting.
Hillsborough Community College participates in the US E-Verify program.
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