Who We Are:
We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!”

Our Values:

• Empathy: We stand with our students, partners, and communities.
• Integrity: We treat all with dignity and respect.
• Accountability: We deliver on our commitments.
• Agility: We innovate, iterate, and transform.
• Connectivity: We connect with partners to strengthen communities and ensure student success for all.

The Position:
This position is responsible for the administration and documentation of certifications /assessments and will work closely with the Testing Center Director to maintain knowledge and certification credentials.

We provide exam administration and related services to prospective students, current students, community members, businesses and other groups throughout Indiana.

Our mission is to operate as a world-class test center network providing high-quality, demand-driven testing services to prospective and current students, employers and the local community. Testing Services supports outcome measurement by providing an opportunity for students and the workforce at large to validate skills, knowledge learned and to obtain portable, industry recognized credentials. Testing Services adheres to the NCTA (National College Testing Association) Professional Standards and Guidelines.

• Utilize Testing Services statewide scheduling system (CASS and SmarterProctoring) to make, approve, cancel, and update appointments as needed.
• Maintain exam security, academic integrity, and candidate confidentiality according to ASOM 4.7 and Testing Services Procedure Guide
• Deliver all exams according to vendor criteria and/or operational procedures.
• Proctor test confidentiality and security at the Testing Services location.
• Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed.
• Work with Testing Center Director and colleagues adhering to testing schedule and providing site coverage as needed.
• Develop a thorough knowledge of testing center exams, materials, activities, policies, accommodations and procedures.
• Always promote and demonstrate a professional demeanor while representing Ivy Tech with internal and external clients.
• Provide high level customer service. Respond to customer queries in a timely fashion.
• Attend staff meetings and trainings as scheduled. Review updates and new training material as needed.
• Complete online, campus, and statewide proctor training as required.
• Follow FERPA, Disability Support Services, ADA and other vendor confidentiality guidelines.
• Engage with peers through Microsoft TEAMS, email, and other communication methods.
• Attention to details and reporting of non-compliant testing center behaviors.
• Computer based position. High level of comfort with and daily usage of computers is required. Awareness of troubleshooting basic navigation issues, usage of different browsers, and saving and sending documents in different formats is required.

• High school diploma required
• Working knowledge of computers is essential – excellent word processing, navigation, and spreadsheet computing skills are required.
• Ability to work 20-25 hours per week. (Opportunities for mornings, afternoons, evenings, and weekend hours are available)
• Must exhibit excellent interpersonal communication, telephone, confidentiality, and customer service skills.
• Flexibility and the ability to multitask.
• Active sitting, standing and walking within the office area.
• Infrequent lifting and bending.
• Requires the ability to interpret and understand complex assessment instructions, to use problem solving techniques as they arise and reason to make decisions.
• Promotion of an inclusive environment that reflects the broad diversity and backgrounds represented by our students, external clients, and employees, ensuring each individual feels respected and valued.

• Associate degree preferred.
• Experience in education (k-12, higher education) or private sector (academic or certification testing) preferred.
• Prior exam proctoring experience.