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PT CLERK-RESIDENCE HALL FRONT DESK (Pool)
Job Description
Job Title- PT CLERK-RESIDENCE HALL FRONT DESK (Pool)
Position Status- Part Time
Classification Title- Part-Time Clerk-Up to 19 hpw
Work Location- Main Campus-3600 N. Garfield, Midland, TX
Job Summary- The Residence Hall Front Desk Clerk plays a pivotal role in ensuring smooth operations within Residence Life at Midland College. They are responsible for providing exceptional customer service to residents, guests, and staff while maintaining a safe and welcoming environment. This position requires a combination of administrative tasks, customer service, and basic problem-solving skills. The Residence Hall Front Desk Clerk is an integral part of the residence hall community, contributing to the overall well-being and satisfaction of residents. This role requires a dedicated individual who is committed to providing exceptional service and support to residents and staff alike.
Required Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy in record-keeping
- Knowledge of basic computer applications (e.g., Microsoft Office suite)
- Ability to maintain confidentiality and handle sensitive information with discretion
- Required to work evenings, weekends, and holidays per scheduled shift
Preferred Qualifications
- College Coursework Preferred
- Previous Customer Service experience.
- Experience with multi-line telephone.
Essential Functions
- Greet residents, guests, and visitors in a friendly and professional manner
- Provide information and assistance regarding residence hall policies, procedures, and services
- Address inquiries, concerns, and complaints promptly and effectively
- Able to answer phone calls and direct issues to the appropriate party
- Maintain a positive and welcoming atmosphere at the front desk area
- Answer phone calls, and in-person inquiries
- Assist with check-ins and check-outs for residents
- Assist with administrative tasks as assigned by Residence Life staff
- Monitor access to the residence hall, ensuring only authorized individuals enter the building
- Knowledge of residence hall policies and regulations to ensure the safety and security of residents and property
- Observe, report, and document all policy violations
- Respond appropriately to emergencies, including contacting appropriate on-call staff, and following established procedures
- Report maintenance issues, safety hazards, and security concerns observed to the on-call staff or hall manager
- Comply with FERPA guidelines
- Collaborate with Residence Life staff, including Resident Assistants and Residence Hall Managers to foster a supportive community environment
- Participate in staff meetings, trainings, and professional development opportunities
- Work cooperatively with other front desk clerks and Residence Life Operations Clerks to ensure seamless coverage and support
- Complete other duties assigned
Physical Demands
- Must be able to remain in a stationary position more than 50% of the time
- Must be able to sit or stand for long periods of time
- The person in this position needs to move to other locations on campus occasionally
- Repetitive use of a keyboard at a workstation
- Use of manual dexterity
- The person in this position frequently communicates with others; must be able to exchange accurate information
- Use of Audible and Visual Communications
- Frequently moves equipment or paperwork weighing up to 20 pounds
- Duties indoors and some outdoors
Security Sensitivity- All Midland College positions are security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. An employment offer is contingent on completion of a satisfactory criminal background investigation.
Min Salary- $12.00 (day), $13.00 (night) per hour
Max Salary- $12.00 (day), $13.00 (night) per hour
Posting Number- P01237S2016
Open Date- 06/18/2024
Position Available- Fall 2024
Special Instructions to Applicants
EEO Statement
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