Account Executive - Sales & Service
Job Description
Posting Number
PG194074SPInternal Recruitment
NoWorking Title
Account Executive - Sales & ServiceAnticipated Hiring Range
Commensurate with experienceWork Schedule
Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.Job Location
Raleigh, NCDepartment
AthleticsAbout the Department
The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.
Essential Job Duties
The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations.
Responsibilities include, but are not limited to:
- Daily account management of approximately 1500 current ticket holders and donors.
- As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports.
- Meet and exceed monthly and yearly renewal and sales goals.
- Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages.
- Responsible for making a minimum of 70 outbound calls per day.
- Generate new business through growth and upgrading of existing accounts as well as seeking out referrals from current account holders.
- Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes.
- Assist in developing and executing customized service and touch point programs for accounts.
- Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner.
- Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards.
- Work home athletic events, as assigned by Manager of Services and Retention.
- Readiness to be a steward of NC State Athletics in person at events and appointments.
Other Responsibilities
- Perform other duties as assigned by the Director of Ticket Sales and Administration
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Ticket sales experience.
- Genuine desire to help others and assist NC State Athletics in achieving department goals.
- Computer proficient (Microsoft Word, Excel, etc.) and detail oriented.
- Ability to be a team player and collaborate with other team members.
- High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans.
- Willingness to learn and adapt to new ideas presented by other department members.
- Ability to identify problems and develop potential solutions, as needed.
- Position requires non-traditional work hours, including nights, weekends, and holidays.
Preferred Qualifications
- Experience using Paciolan and Salesforce CRM
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
06/18/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
06/24/2024Notice to Applicants
Please note that the work history on your resume must also be included in your application.
Special Instructions
Please be prepared to attach resume, cover letter and separate document containing contact information for 3 professional references.
Position Number
00106213Position Type
SHRAPosition Classification Band Title
University Program AssociatePosition Classification Band Level
ContributingPosition Classification Salary Range
$ 35,589 - $ 64,499Salary Grade Equivalency
GN05Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.0Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
105002 - Athletics-Internal/External OperationsAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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