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Chief Executive Officer
Crisis Connections in Seattle, Washington
Date Posted 02/25/2021
Executive-President and Chancellor
Employment Type Fulltime
Application Deadline Open until filled

Crisis Connections, formerly known as Crisis Clinic, connects people in physical, emotional and financial crisis to resources that can help them. Based in the Greater Seattle area, the agency provides a vital link between community members who are struggling and the critical behavioral health and community services they need. All services are provided free of charge, and translation is available in over 150 languages.

Founded by community members in 1964, Crisis Connections is one of the oldest Crisis Lines in the nation, and home to five programs focused on serving the emotional and physical needs of individuals across Washington State.

Organizational Structure & Position Summary

The CEO reports to a seven-member Board of Trustees and is accountable to the Board for the successful operation of Crisis Connections. Specifically, the CEO is responsible for ensuring that Crisis Connections works toward achieving its mission and goals with the highest integrity and operational standards while adhering to those standards and expectations adopted by the Board of Trustees.

Position Priorities

Crisis Connections is seeking a collaborative Chief Executive Officer who can develop the resources, partnerships and organizational capacity to support the rapidly increasing demand for the organization’s services. Key priorities in the CEO’s first 18-24 months are:

  • Play a leading role in expanding and growing relationships with funders and partners to ensure that Crisis Connection’s vital services are contractually and financially well supported and integrated with community services across the state. One goal of this strategy is to diversify funding.
  • Collaborate with other Executive Leadership Team members to build a positive, mutually-supportive organizational culture, and ability to build great teams, including frequent, transparent and two-way communications and processes that are supportive

of staff, and that serve as a vehicle for thoughtful, viable long-term growth of the organization.

  • In partnership with the Senior Director of Operations, continue the initiative to build, develop and support a strong operational leadership team, which is empowered (with authorization and budget) to implement scalable information systems, technology and service protocols as appropriate for the expected service volumes over the next 5-10 years.
  • Continue to play a key role in the development of a Community Information Exchange (CIE) and the roll out of 988 (National Suicide Hotline) so that Crisis Connections is poised to take a long-term leadership role in these services which provide vital supports for communities statewide.
  • Work with the Board and Executive Leadership Team to develop and implement a plan for diversity, equity and inclusion across the entire organization such that it strengthens the internal culture.
  • Play a collaborative role in developing the Board of Trustees into an effective governing body by growing the Board and developing a mutual understanding of the appropriate level of detail needed to govern and provide policy guidance.

. Requirements:


The ideal candidate has a passion for the mission of Crisis Connections, unquestioned integrity, a strong sense of accountability, and a long-term perspective. The ideal candidate has a track record of exercising good judgment, and has a practical ability to get things done. S/he brings a fair and thoughtful approach to management, combined with the flexibility and courage to shift direction and experiment with new initiatives. A reflective and listening style of communication, an ethic of openness and transparency, and a sense of humor are also desired. Essential qualifications also include:

? At least seven years of executive level experience as a successful leader of a related nonprofit organization, including a proven track record of growing organizational capacity and programmatic impact.

? A Master’s degree in public, nonprofit or business administration or management, behavioral health or another related field preferred. Bachelor’s degree required.

? Experience with programmatic issues relevant to Crisis Connections such as a leadership position in an organization providing call center services, behavioral health services, and/or information referral services.

? A successful track record of program creation, program development and leading and sustaining organizational growth.

? Experience in fostering an environment of mutual accountability and collaboration, healthy work relationships and partnerships, and inclusivity among organizational staff in order to maintain a positive and collaborative work environment.

? Proven abilities and experience in fiscal oversight and working with the Board of Trustees to develop and approve a complex budget.

? Demonstrated success in building relationships with government officials, partners, and funders to foster broad community support.

? Outstanding verbal and written communication skills, and proven ability to work well with media, staff and the community.

Job Requirements

  • Willingness to travel locally and nationally.
  • Must be able to pass criminal background check.


Competitive compensation and vacation package commensurate with experience. Benefits include health insurance coverage, dental and vision coverage, employee assistance program and flexible benefit plan. Life insurance and long and short term disability insurance are available as options.

Application Process

To apply, interested candidates should e-mail their cover letter and resume to: execsearchcc@thirdsectorcompany.com

E-mail applications with a cover letter are required. The position is open until filled.

Equal Employment Opportunity and Non-Discrimination

Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information or any other status protected under local, state or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions

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