Peraton is seeking a Applications Support Engineer to join our team of qualified, and diverse individuals.

Must be Local to County of San Diego (CoSD)

This position is responsible for support of non-ERP applications in the Health and Human Services Agency portfolio for the County of San Diego (CoSD) account. This team supports, maintains more than 100 HHSA applications, including custom developed, vendor supported, on-prem, SaaS, PaaS, and IaaS applications. The main function of the role is to perform operational tasks including up-time support, managing incident tickets from clients, patching of applications and servers, internal operations, and conducting and reporting root cause analysis on problems. The role is the expert for assigned applications, along with having sufficient knowledge of other applications for secondary/backup support. The position also supports application and server upgrade projects and implementation of new projects.

Maintain excellent customer relationship skills by addressing support tickets and resolving application issues through daily interactions with clients.
• Provide expertise in the support, monitoring, troubleshooting, modification, and enhancement of platforms or custom applications, ensuring compliance with contractual terms and established technical standards.
• Oversee the technical and service relationships between Peraton, subcontractors, vendors, and various internal organizations.
• Utilize Service Management functions to ensure service delivery meets budget, quality standards, and committed service levels, adhering to operational policies, processes, and Information Technology Infrastructure Library (ITIL) practices.
• Be available to provide after-hours and weekend support as needed.

Basic Qualifications:

• Bachelors degree and 5 years of experience or a Masters degree and 3 years of experience or a High School diploma and 9 years of experience.
• Must be a US Citizen or Green card holder (No sponsorship)
• Must have SQL programming experience.
• Applied knowledge of ServiceNow for change and incident management, task management, service requests, and Application Portfolio Management
• Proficiency in Windows OS, Linux, or Unix for application troubleshooting and maintenance (Note: This is not a System Administrator role, but involves providing support and guidance to SAs)
• Knowledge of AWS sufficient to support applications hosted in the CoSD AWS environment
• Ability to read and understand architecture/network diagrams, including ports and firewalls
• Experience creating batch script jobs to move files and coordinating with DBAs for SQL database loading
• Ability to install and configure third-party software and provide end-to-end support of the development lifecycle
• Experience creating database views to match client queries
• Skills in problem and incident management, investigation, and reporting
• Ability to create project documentation explaining replication processes between systems
• Experience planning, scheduling, and implementing changes to applications and environments as needed
• Ability to create and update supporting documentation for projects under the guidance of a Project Manager
• Experience reviewing workflows and presenting changes to automate tasks for clients.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.