We are seeking a Patient Service Coordinator (PSC)/ Medical Assistant (MA) to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia clinic. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment.

Specific Duties & Responsibilities 

• Schedule patients for laboratory tests, medical examinations, and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Send medical questionnaire forms to patients to obtain missing information.
• Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain or verify patients’ demographic data by phone or in person.
• Fill vacancies due to cancellations.
• Obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database.
• Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Assist in arranging patient transportation.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
• Review patient charges and extract chargeable items.
• Collect time of service payments, issue receipts, and prepare cash settlement records.
• Input diagnostic and procedure codes to TAP system for computer billing.
• Discuss patient charges, if appropriate, with patients and/or patients' families.
• Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.
• Refer patient to appropriate office and ensure application for funds has been made.
• Prepare patients’ statement of charges and review with patient.
• Assist with basic insurance and third-party queries and explain payment policies.
• Mail lab and patient result letters, create, and maintain electronic patient charts.
• Provide accurate and timely messages to providers.
• Fulfill HIPAA compliant ingoing and outgoing medical records requests.
• Manage incoming and outgoing faxes.
• Provide accurate appointment check-in and check-out.
• Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.
• Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.
• Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures.
• Demonstrate competency in all skills related to the performance of patient care.
• Maintain an inventory of examination/procedure room supplies.
• Assist in the organization of efficient patient flow.
• Organize the clinic environment to assure patient safety.
• Demonstrate problem-solving skills as they relate to patient care activities.
• Provide guidance for and act as a role model for other PSC/MAs in the clinical area.

• Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required.
• If not currently certified/registered, must become certified/registered within 120 days of date of hire.
• Current CPR certification required.
• Must maintain MA and CPR certification/registration during duration of employment in this position

Classified Title: Patient Service Coordinator/Medical Assi 
Job Posting Title (Working Title): Patient Service Coordinator/MA   
Role/Level/Range: ATO 40/E/02/OD  
Starting Salary Range: $16.00 - $28.50 HRLY ($44,000 targeted; Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 8:30am - 5:00pm 
Exempt Status: Non-Exempt 
Location: JH at Columbia Center 
Department name: ​​​​​​​SOM DOM Cardiology 
Personnel area: School of Medicine