Customer Service Support 1
Job Description
Mitchell International
Customer Service Support 1
US--Remote
Job ID: 24-16850
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
The Enlyte Family of Businesses
Mitchell | Genex | Coventry
Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.
Responsibilities
This position is fully remote and is open to only US Residents
- Works with Insurance customers via telephone or in written internet-based email or chat sessions.
- Provides claims support, including status updates, documenting claim details, high level valuation methodology, and resolving product/report issues.
- Emphasis is on effortless experience, identifying opportunities for self-service options, and ensuring first contact resolution.
Qualifications
Minimum Education:
High School or Equivalent
Required Skills and Experience:
- 1 year of related experience
- Ability to type 35+ WPM
- Ability to navigate multiple systems and screens simultaneously
- Ability to research information using web- based tools
- Strong attention to detail
- Proficient grammar, sentence structure and written communication skills.
Desired Skills and Experience:
- Insurance claims and call center experience a PLUS!
Benefits
We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $11.65 - $16.50 hourly, and will be based on a number of additional factors including skills, experience, and education. The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. #LI-Remote #MIT
Salary: $11.65 - $16.50 hourly
Please see job description
PI240291554
*Please mention you saw this ad on AcademicJobs.*
