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Senior Manager, Business Intelligence
Austin Community College District in Austin, Texas
Date Posted 01/28/2021
Employment Type Fulltime
Application Deadline Open until filled
Job Number 2012046

Senior Manager, Business Intelligence

Open until filled.
Take me to ACC's online application.

Position Information

Location Service Center
Hours Typically Monday - Friday 8 am to 5 pm
Salary Salary Commensurate Upon Experience.
FLSA Status Exempt
Reports To Associate Vice President, Solutions Delivery & BI
Criminal Background Check Pre-employment criminal background checks are required for all Staff and Faculty positions. Pre-employment urinalyses drug screens are also required for all top candidates considered for positions in ACC's College Police department.
College Profile

Austin Community College (ACC) is a public two-year institution that serves a diverse population of approximately 41,000 credit students each fall and spring semester. We embrace our identity as a community college as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriately applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
  • Reflects the diversity of our community.
  • Values intellectual curiosity and innovative teaching.
  • Is attracted by the college mission to promote equitable access to educational opportunities.
  • Cares about student success and collaborates on strategies to facilitate success for underrepresented populations.
  • Welcomes difference and models respectful interaction with others.
  • Engages with the community both within and outside of ACC.

Our Mission

The Austin Community College District promotes student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training in its service area.

For more information, see http://www.austincc.edu/about-acc/mission-statement.

Commitment to Equity and Inclusion

ACC is committed to the ongoing systemic changes needed to ensure the increased recruitment, inclusion, retention, and completion of historically underserved and underrepresented populations. Through continual strategic community engagement and professional development of administrators, faculty, staff, and students, the college demonstrates its dedication to fostering a culture and climate for equitable outcomes.

As an open-access and low-cost institution, ACC is proud to serve a diverse student body. Dedicated faculty members are excellent professors who help students achieve their educational goals and are sensitive to the diverse cultures and socio-economic backgrounds of our students. The College values and is committed to equity, diversity, and inclusion throughout the College community.

General Statement of Job

The Manager of Business Intelligence (BI) is responsible for providing strategic and effective leadership in creating and managing the reporting infrastructure that supports business intelligence, data analytics, and complex and standard reporting solutions to all areas at Austin Community College. The Manager is the primary support person for the Data Warehouse, Reporting, Analysis, and Analytics team, and takes a senior role on tasks and mentoring/managing database and reporting analysts and database administrators on the team within the IT department.

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  1. Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends hire and termination personnel actions for positions supervised.
  2. Manages strategic reporting and data projects, performs strategic analysis of reporting best practices, design reporting, and data process flows.
  3. Supervises Analysts performing high level reporting and analysis and provides direction and mentoring to team.
  4. Supervises Database Administrators.
  5. Prioritizes and delegates requests received by the Reporting and Analytics team.
  6. Leads and provides QC guidelines for the work of the Database Reporting and Analytics team.
  7. Analyzes data and develops business dashboards for managers, customers and administrators.
  8. Helps organize reporting software training to reporting specialists in administrative departments, as well as to IT staff.
  9. Leads in the evaluation and implementation of selected IT business intelligence, analytics, and reporting software solutions.
  10. Provides extensive knowledge and expertise in the use of all selected IT reporting software solutions.
  11. Develops and maintains complex administrative database reports; develops and maintains complex internal and third party data extracts.
  12. Converts critical existing reports from old or obsolete software into newer, IT-supported reporting software queries and programs.
  13. In coordination with Quality Control team, ensures accuracy of standards and procedural documentation related to reporting solutions.


Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • High level of knowledge and competency in current reporting software tools at ACC.
  • High level of knowledge and competency in relational database management systems, including MS SQL Server.
  • Knowledge of the principles of business intelligence and data analytics.
  • Knowledge of documentation of SQL query and relational database schemas.
  • Knowledge of strategic project management of reporting and data solutions.


Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Maintaining an established work schedule.
  • Effectively using interpersonal and communications skills including tact and diplomacy.
  • Effectively using organizational and planning skills with attention to detail and follow-through.
  • Creating specialized reporting solutions, using multiple files, and file pointers.
  • Data collection, analysis, and report writing.
  • Ability to understand and follow instructions precisely.
  • Maintaining confidentiality of work-related information and materials.
  • Establishing and maintaining effective working relationships.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software.
  • Use query and control languages, program, create complex reports, work with reporting software tools, deal with database management systems, and provide technical support.

Required Work Experience

  • Three years related work experience and one year supervisory experience.
  • Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Preferred Work Experience

  • Five years related work experience.
  • Five years related work experience in developing and maintaining complex reports using current reporting software tools.
  • Experience with Entrinsik Informer, Crystal Reports, SAS, and/or SQL Server Reporting Services (SSRS).

Required Education

  • Bachelor's degree.

Special Requirements

Licenses/Certifications; Other

  • Valid Texas Driver's License and reliable transportation for travel in the Austin area as required.

Other Preferred Qualifications

  • SQL programming skills.
  • Familiarity with MS SQL Server DBMS.

Physical Requirements

  • Work is performed in a standard office or similar environment.
  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
  • Occasional lifting of objects up to 10 pounds.


  • Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.

Information for This Posting Only

  • This is a benefit eligible position funded through January 31, 2022 and is subject to renewal. The College is unable to support candidates who require sponsorship to work in the United States.

ACC Benefits Overview

Full-time Faculty and Staffing Table employees who work in full-time and/or part-time positions at the College are eligible for ACC medical benefits effective the first of the month after their first 60 days of employment. Benefits include medical, dental, life insurance, short and long term disability, retirement plans and AD&D.

ACC does not participate in Social Security. ACC participates in the Teacher Retirement System of Texas (TRS) and the Optional Retirement Program (ORP-Faculty Only). Part-time and Hourly employees participate in the ACC Money Purchase Plan (ACCMPP) as a retirement program required by Federal law.


The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC as its discretion to enable individuals with disabilities to perform the essential functions.

Austin Community College provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

As required by the US Department of Education, employees are required to report violations under the Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

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