**This is a full time permanent remote opportunity. Candidate must reside in Hawaii.

Start Date: June 3rd, 2024.

The Cancer Information Specialist (CIS) empowers cancer patients, their families, and caregivers through supportive discussion and the delivery of high-quality cancer related information. The CIS conducts an evaluation of stated and implied needs to further enhance the patient’s ability to increase decision making and patient self-efficacy. The CIS assesses psycho-social stress and addresses opportunities for improving emotional needs throughout the cancer journey. The CIS further matches national and local resource support leading to improved quality of life in the areas of prevention, detection, diagnosis and treatment to survivorship. ACS patient programs are matched to patient’s needs and offered as additional support. Inquiries are answered by telephone, email and chat. The CIS demonstrates exceptional relationship building skills to develop trust and loyalty between callers and the American Cancer Society. This position is critical to the promotion and enhancement of the ACS Cancer Control mission, goals, and objectives.

Major Responsibilities

• Serves as a member of a specialized team, including specialists and nurses devoted to
• delivery of cancer information
• Handles high volume patient related inbound calls, e-mails and chats to the National
• Cancer Information Center in a consistent and customer focused manner
• Identifies and evaluates constituent's needs and provides accurate information
• Assesses the caller’s emotional status and promotes psycho-social support resources, as needed.
• Responsibilities may include clinical trials matching.
• Strives for first contact resolution.
• Seeks opportunities to remain engaged with patient or caregiver throughout their cancer journey
• Fulfills diagnosis and treatment related material orders
• Connects patient to additional resources based on individual need
• Collects all data points required by organizational processes and policies
• Works to attain operational metrics while ensuring high quality call taking
• Updates constituent records
• Maintains professional approach and demeanor with constituents at all times
• Takes ownership of constituent inquiries ensuring total constituent satisfaction
• Maintains current knowledge of work related processes and policies
• Maintains a professional approach and demeanor with constituents and staff at all times
• Handles all interactions with tact, courtesy, and empathy
• Maintains a cohesive team environment and utilizes coaching and feedback to improve
• performance
• Reports problems related to callers, operations, telephone system and/or system hardware/software to appropriate resource · Abides by ACS policies, procedures, and security requirements.

Formal Knowlege

• Bachelor’s degree or equivalent experience, preferably in healthcare related field
• One-year relevant experience in social work, patient services public health or customer service preferred.

Other Skills

• Strong verbal communication and listening skills required.
• Demonstrated written communication skills required
• Strong interpersonal skills and ability to work effectively within a team environment
• Strong customer service orientation
• Must be a highly motivated self-starter with initiative and follow-through, with the ability to work in an extremely fast paced team environment with attention to detail
• Exposure to cancer information, medical terminology, social services, and non-profit health organizations preferred
• Ability to adapt quickly to new technology and tools
• Basic familiarity with utilization of Microsoft Office Products (Excel, PowerPoint, etc.)
• Comfortable making independent decisions, but willing to seek supervisory input when needed.
• Demonstrates core values of compassion, respect, empowerment,

Job Type: Full-time

Pay: $21.25 per hour

Expected hours: 37.5 per week

Location:

• Hawaii (Required)

Work Location: Remote