Lobby Liaison - Guest Services - 128484
Job Description
UCSD Layoff from Career Appointment: Apply by 3/5/24 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 3/14/24. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position has recently been accreted by Teamsters CX union, and will be a part of that union moving forward.
The Lobby Liaison is an integral part of the Guest Services team at UC San Diego Health, responding to patient and guests' needs, requests and concerns. The Lobby Liaison's job function is to support patients upon entry into the medical facilities by assisting with wayfinding, directing patients to the correct clinic for appointments, wheelchair mobilization, providing information, delivering items to admitted patient rooms, connecting to appropriate resources and overall visitor management.The Lobby Liaisons ensure a warm and welcoming environment for all who enter.
Additional job functions include:
* Utilizing Electronic Medical records to assist patients and guests with critical information about their visit.
* Fostering relationships with UC San Diego Health team members.
* Utilizing critical thinking and analytical skills to determine the appropriate course of action for a patient or guest.
MINIMUM QUALIFICATIONSSix (6) years of related experience in a fast-paced Medical environment or a hospitality-focused role OR a Bachelor's degree in a related area, plus two (2) years of related experience.
Working knowledge of Patient Relations concepts to perform essential functions efficiently and effectively.
Strong communication skills needed to interact professionally and effectively in the work environment
Ability to use discretion and maintain all confidentiality.
- Bachelor's degree.
- Knowledge of Medical Terminology.
- Experience with direct patient interaction.
- Familiarity with UC San Diego Health and working knowledge of clinical, professional, and ancillary departments.
- Bilingual: English/Spanish.
- Must be able to work various hours and locations based on business needs.
- Employment is subject to a criminal background check and pre-employment physical.
Pay Transparency Act
Annual Full Pay Range: Unclassified - No data available (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: Unclassified - No data available
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
*Please mention you saw this ad on AcademicJobs.*
