Job Description
Operating Title
Assistant Manager, Hospitality Services
Long Classification Title
Assistant Manager, Hospitality
Campus Location
Durham
Department
UNH Holloway Commons
Summary of Position
Reporting to the General Manager, this position supports coordinating all aspects of day-to-day operations, employee-related matters, and guests service for the dining hall.
This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.
Acceptable minimum level of education
Associate's
Acceptable minimum years of experience
3-5 years
Posting Number
PS4570FY24
Other minimum qualifications
- Knowledge of multifaceted food service operations, to include a sense of quality food presentation and service expectations.
- Excellent interpersonal and strong customer service skills.
- Ability to build and guide diverse teams.
- Knowledge of Microsoft Office and other food related software.
Additional Preferred Qualifications
- Bachelor’s degree, with a Hospitality focus
- Bilingual skills, Spanish/English desired.
- ServSafe Certification
Salary Information
Salary is complemented by a comprehensive benefits package which includes medical, dental, retirement, tuition, and paid time off.
Quicklink for Posting
https://jobs.usnh.edu/postings/60725Percent Time Information (FTE)
1.00
Grade
17
EEO Statement
The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.
Institution Information
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
Posting Date
04/22/2024
Open Until Filled
Yes
Posting Open to Internal Candidates Only?
No
Interested Internal Candidates Exist?
No
Job Category
Salaried Staff (Exempt)
Appointment Type
Regular
Equipment/Instruments
Personal Computer: Proficiency with Microsoft Office Suite, including Word and Excel. Familiarity with food service software systems, such as FoodPro, timekeeping software, such as UKG Kronos, and hiring application systems, such as PeopleAdmin.
Food Service Equipment: Familiarity with related equipment and ability to train others to properly operate and maintain equipment.
Drivers License and Physical Requirements. Please check all items that apply.
None applicable
Duty/Responsibility
Daily management and supervision of all operating, adjunct and student staff, including develop and communicate all schedules (semester, daily, J-Term and summer); assign staff roles and duties; direct supervisors on menu changes; ensure customer service and food quality standards are met or exceeded through verbal communication, observation, and food tasting over meal periods; address guest concerns and equipment issues; and update staff of up to the minute changes.
Duty/Responsibility
Schedule and participate in student employee interviews, hiring, and onboarding. Complete hiring paperwork, including hiring tickets, I-9 forms, and coordination of international students with OISS. Hiring is ongoing throughout the year to ensure necessary staffing levels are met (100-150 student employees). Participate in OS and adjunct interviews and hiring decisions. Utilize the timekeeping software for timecard approvals and for correction of timecard errors. Assist in planning and executing Hospitality and Campus Services job fairs throughout the year.
Duty/Responsibility
Develop and maintain a high performing team through coaching and training. Create training materials and standard operating procedures for operating, adjunct and student employees. Keep track of all training and adjust as necessary to ensure the highest level of quality, service, safety, and sanitation.
Duty/Responsibility
Ensure that policies and procedures are being followed. Manage, coach, and discipline all staff. Assign, oversee, and participate in annual performance reviews.
Duty/Responsibility
Manage daily and weekly labor hours utilizing the Adjunct/Student Labor tool. Assist in food cost and waste management to meet budget requirements and sustainability targets. Oversee cleaning and housekeeping activities to ensure that the highest sanitation and safety standards are met.
Other duties/projects as assigned. Based on business needs, position will be required to assist with production and service requirements, as necessary.
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