Our Company

At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

What You'll Do:

Teradata is seeking a Global Lead, Vendor Operations Director who will lead the end to end vendor program for Teradata's Field Services. You will utilize strategic thinking and analytical capabilities to ensure that vendors are meeting delivery standards and SLAs as defined. Through effective leadership, you will establish governance and continuous oversight for the vendor program and define, standardize and continuously innovate the delivery across suppliers, global locations and workflows. The ideal candidate will have knowledge of field service delivery operations and processes; and strong business sense and judgement with the ability to lead cross functional programs/projects, build new processes, drive continuous improvements and partner to implement technology to support new businesses, vendors and partners.

• Execute a qualitative and quantitative global strategy for establishing standards by which to assess the performance of the vendor(s) and for ongoing improvement of field services delivery, mitigating operational risk and proactively identifying trends. Leverage metrics, analytics and statistics to make informed decisions and to create robust analyses.
• Lead and facilitate innovative field services delivery global initiatives by developing a deep understanding of key business requirements and maximizing value from vendor partners
• Manage ongoing and, forecast and identify opportunities to continually optimize cost for Teradata's vendor program and agreements.
• Lead global projects across internal cross-functional stakeholders and vendor partners relating to benchmarking quality, identifying thematic gaps and areas of improvement, introducing industry best practices and improving existing processes. Identify strategic improvement opportunities beyond standard industry practices.
• Manage and own relationship with key vendor point of contact to ensure quality standards and contractual obligations are being met or exceeded. Lead periodical reviews of contractual terms with each partner, identify operational improvement areas and partner with Procurement to identify a roadmap for re-negotiation and any cost improvement opportunities.
• Establish vendor communication and change management strategy that drives transparency and alignment and drive vendor change management and reengineering activities including implementing new processes, systems, tools/technologies, metrics and improved organizational alignment
• Accountable for coordinating the strategy and plan for Teradata related product and process training, course content and delivery for vendors to ensure vendor partners are prepared for supporting Teradata field services delivery expectations.

Who You Are:

Domain Expertise: You have a strong working knowledge of field services delivery practices. This includes developing and standardizing delivery governance, frameworks and processes, using data and trend analysis, and identifying areas of improvement across new and existing vendor engagements.

Analytical Capabilities: You can leverage data and metrics that enable you to make informed decisions on a day-to-day basis. You are able to build the requirements for reports and dashboards that will be used to monitor and optimize vendor performance and validate numbers. Communication:

Exceptional written and verbal communication skills. You can be trusted to be the single point of contact for the Vendor and speak for and represent the Teradata team. You seamlessly present ideas and project proposals to all levels of the business. You are proactive and navigate ambiguous situations with confidence and know the right situations in which to raise a red flag to your leadership team.

Problem solving: People will come to you with problems that they can't solve and look for guidance. You research possible outcomes and proactively make recommendations to your stakeholders and oversee effective implementation internally and with the Vendor. You understand how to prioritize across multiple projects.

Team Player: You are part of an organization that relies on a lot of mutual trust and respect to deliver results. You are collaborative and have strong connections with others. You'll give and take feedback well, learn from your mistakes and operate with a growth mindset.

What Makes You a Qualified Candidate

• BA/BS degree in Business, Statistics, or Data Analytics preferred
• 8 - 10 + years of relevant working experience in customer support, field services and/or technology company
• Demonstrated experience driving measurable improvement in process and outcomes; field services preferred. Experience with Quality Process Outsourcing, Lean Six Sigma, Kaizen or PMP
• Prior experience in leading teams both directly and through influence
• Prior vendor or operations management experience with expertise in evaluating performance of vendors, holding vendors accountable to SLAs, optimizing contracts through negotiations, and resolving reliability/dependency issues with vendor networks

What You'll Bring

• Program management, communication, negotiating and influencing experience with a track record of achieving engagement from cross-functional partners and delivering results
• Skilled in focusing on desired results, determining what is important, clarifying next steps and prioritizing work effectively to lead a team to meet deadlines and achieve desired results
• Experience working in hi-tech, online or telecommunications industries
• Ability to travel up to 20%
• Ability to work regular business hours aligned to US time zone; in addition to flexibility to meet expectations and deliverables working in a Global capacity

Why We Think You'll Love Teradata

We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.