Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles
* Prepares patient charts for upcoming visits; reviewing for open orders, incomplete documentation, follow up for ER/ED visits, open referrals, and addition of pending results.
* Coordinates the release of medical information, following all department and regulatory guidelines. Verifies authorizations, records incoming requests, processes requests, and communicates with requestor.
* Provides customer service for department, including answering phone calls, greeting visitors, taking messages, and routing faxes.
* Reviews medical records for accuracy and completeness. Participates in a variety of Quality Assurance, Quality Control, and data abstraction as assigned.
* Produce accurate and precise work in a fast-paced and high-volume environment.
* Ability to adapt to sudden changes in priority work demand.
* Navigate numerous internal and external applications and systems in the course of work completion.
* Meet daily productivity requirements based on assigned goals and metrics.
* Adhere to established protocols for reviewing medical records and determining what records necessitate interpretation by the ordering or requesting provider and sends them in a timely manner.
* Master standardized documentation and template rules and protocols for electronic health records to include document naming, filing, and obtaining records.
* Generate billing statements and record all billing activities.
* Apply broad knowledge of HIPAA and Privacy rules and regulations, for sharing PHI.
* Link and close associated orders and encounters while obtaining records when such orders or encounters are directly related to the records obtained.
* Provide great customer support to clinical staff by phone and email.
* Communicate significant findings in the course of daily work duties, including potential risk management issues, to leadership and other members of the team.
* Demonstrate strong command of medical terminology, medical record documentation, and clinical processes.
* Integrate data collected from a variety of electronic and paper sources.
* Work closely with the entire HIM management team to identify process issues related to E-HR and HIM workflow and offer recommendations for resolutions or modifications particularly as it relates to the paper/electronic interface and the daily workflow.

Education/Certifications/Licenses/Registrations
* High school diploma or GED Required.
* Medical Terminology Course Required or complete within the 90 day orientation period.
* Medical Assistant Certification Preferred.
* RHIA or RHIT Certification Preferred

Experience/Specialized skills (including Language)
* One to two years' work experience in the HIM services in a clinical or hospital setting preferred.
* One to two years of HIM medical records request experience preferred.
* One to two years' experience with an Electronic Health Record (EHR) and practice management system preferred.
* Intermediate computer literacy (i.e. Excel, Outlook Word, Adobe Acrobat, eFax Systems, Share Drives).
* Intermediate skills in medical computer applications and software preferred.
* Intermediate knowledge of medical terminology and record content required.
* Bilingual English/Spanish preferred.
* Other languages such as Vietnamese, Persian, Farsi, or Somali highly desirable.
* Excellent interpersonal skills and ability to work effectively in team environment.
* Intermediate written and verbal communication skills, including ability to communicate effectively with patients and family members who speak English as a second language.
* Exceptional organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
* Ability to work well independently without a great deal of direction.
* Ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.
* Ability to deliver excellent customer service, to internal and external customers
* Demonstrated ability to be culturally sensitive and respect diversity

Physical Requirements/Working Environment
Bending (neck): FREQUENTLY (3 - 6 HRS)
Bending (waist): FREQUENTLY (3 - 6 HRS)
Carrying 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Carrying 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
Carrying 25 - 50 lbs: RARELY (0-1 HRS)
Carrying 51 - 75 lbs: NEVER
Carrying 75 lbs: NEVER
Climbing (ladder): RARELY (0-1 HRS)
Climbing (stairs): OCCASIONALLY (1 - 3 HRS)
Driving: To drive from one clinic or another, or in the community: NEVER
Exposure to blood borne pathogens and biohazards: NO
Exposure to dust, gas, fumes, or chemicals: Office supplies, and archive area.
Fine manipulation: OCCASIONALLY (1 - 3 HRS)
Kneeling: OCCASIONALLY (1 - 3 HRS)
Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Lifting 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
Lifting 25 - 50 lbs: RARELY (0-1 HRS)
Lifting 51 - 75 lbs: NEVER
Lifting over 75 lbs: NEVER
Power Grasping: OCCASIONALLY (1 - 3 HRS)
Pulling 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Pulling 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
Pulling 25 - 50 lbs: RARELY (0-1 HRS)
Pulling 51 - 75 lbs: NEVER
Pulling over 75 lbs: NEVER
Pushing 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)
Pushing 11 - 25 lbs: FREQUENTLY (3 - 6 HRS)
Pushing 25 - 50 lbs: RARELY (0-1 HRS)
Pushing 51 - 75 lbs: NEVER
Pushing over 75 lbs: NEVER
Reaching (above shoulder level): OCCASIONALLY (1 - 3 HRS)
Reaching (below shoulder level): OCCASIONALLY (1 - 3 HRS)
Repetitive use of hand: FREQUENTLY (3 - 6 HRS)
Simple Grasping: FREQUENTLY (3 - 6 HRS)
Sitting: FREQUENTLY (3 - 6 HRS)
Standing: OCCASIONALLY (1 - 3 HRS)
Twisting: OCCASIONALLY (1 - 3 HRS)
Use of Personal Protective Equipment: NO
Walking: OCCASIONALLY (1 - 3 HRS)
Working around equipment and machinery: Office equipment
Ages of Patients Served: N/A

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: