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Promise Scholars Program Manager

San Mateo County Community College District

Job Description

 

Full job description

Promise Scholars Program Manager

San Mateo County Community College District

Posting Number: 20141774S
Department: Student Services CSM (DEPT)
Location: College of San Mateo
Position Number: 4C0428
Percentage of Full Time: 100%
FLSA: Exempt (does not accrue overtime)
Months per Year: 12
If other, please specify:
Salary Range:
Note:
Min Salary: $116,520 (annual)
Max Salary: $147,612 (annual)
Position Type: Administrative/Supervisory Positions

Who We Are:
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the Districts Strategic Plan, "success, equity, and social justice for our students are longstanding goals." The Districts "Students First" Strategic Plan is focused on "Student Success, Equity and Social Justice." We provide students with a rich and dynamic learning experience that embraces differences - emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our San Mateo County Community College District team, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty and classified staff, administration, students and community partners.

The College and the District:
College of San Mateo (CSM) is part of the San Mateo County Community College District and is a Hispanic Serving Institution and Asian American Native American Pacific Islander Serving Institution. The college enrolls approximately 15,000 students each academic year. CSM has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on College of San Mateos Office of Planning, Research and Institutional Effectiveness (PRIE) website.

The President has called for the college community to be student-focused, always find a way to get to "yes" as one team, and serve local communities to the best of our abilities. The college recognizes the need for all students to achieve their goals and recognizes that as an institution we are stronger together. To learn more about CSMs antiracism and justice-centered efforts, please read our Solidarity Statement.

Who We Want:
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position:
The Promise Scholars Program (PSP) supports SMCCCD's Strategic Plan "Students First - Success, Equity, and Social Justice." The program focuses on removing financial barriers that prevent students from being able to pursue their educational goals full-time. In addition to financial support, the program provides a set of student and academic support services designed to increase student success and persistence, leading to completion. Access to textbooks and instructional materials are also included as part of the program in recognition that it is more than the cost of enrollment that prevents students from accessing higher education.

Reporting to the Director of Pathways & Promise, the Promise Scholars Program Manager is responsible for the day-to-day operation of the PSP and performs a variety of administrative, technical and specialized duties in support of Promise Scholar students, including coordination, implementation, and evaluation of student support services related to enrollment, retention, and completion. The PSP Manager advises and assists PSP students, parents, and faculty in academic matters and student support. The employee supports the college's Director of Pathways & Promise and appropriate staff from SMCCCD colleges, college administrators, faculty and staff to coordinate activities that support the PSP. The employee maintains effective partnerships and working relationships with other college programs, government agencies, educational institutions, community organizations, business representatives, and partner organizations/individuals. Public contact is extensive with area high schools and community organizations. The PSP Manager must demonstrate cultural awareness and sensitivity to people from a wide variety of ethnic and cultural backgrounds, abilities, and other educational institutions. A high degree of independent judgment and creativity are required to plan and implement major workloads and to provide input into workflow and project planning and implementation. Consequences of errors in judgment could be costly in public relations, student, and employee time. The PSP Manager can lead the work of other clerical staff, volunteers, and student assistants as assigned.

Duties and Responsibilities:
The duties below are representative of the duties of the classification and are not intended to cover all of the duties performed by the incumbent(s) of any particular position. The omission of specific statements of duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  • Provides day-to-day management of PSP staff in consultation with the Director of Pathways & Promise
  • Assists Director of Pathways & Promise with creation, implementation, and evaluation of program plans, including the development of goals and objectives
  • Collaborates with college staff, as well as appropriate staff from SMCCCD colleges to implement district-wide PSP initiatives, outreach and marketing efforts, and programming to support the retention and success of PSP students
  • Assists in the planning, budgeting, development and implementation of PSP, which may include retention and outreach programs, recruitment, initiatives, and on-campus PSP programs
  • Hires, trains, supervises, and evaluates classified support staff and student assistants
  • Assists with PSP outreach and recruitment at area high schools, community organizations, and events
  • Facilitates collaboration with Community Relations and Marketing, Admissions and Records, and Financial Aid Offices
  • Assists in the supervision of the collection and use of student data to evaluate and develop program, helping Director of Pathways & Promise ensure integrity with the CUNY ASAP replication
  • As related to PSP students, oversees advisement of faculty, staff and students involving the interpretation of a variety of pertinent and complex rules and regulations regarding maintaining financial eligibility, and helps convey this information to students, parents, and staff
  • As directed, serves as liaison to Dual Enrollment, Guided Pathways, and PSP to support students along sustainable pathways from high school to college and ensures completion for traditionally marginalized students
  • Researches, compiles data for, and prepares reports, surveys, and needs assessments to comply with local, state, and federal regulations and to determine appropriate program services for PSP students
  • Oversees the development and maintenance of the PSP student database and PSP website
  • Monitors PSP student enrollment and prepares appropriate enrollment reports
  • Oversees the development, coordination, and implementation of a variety of programs and activities for PSP students to increase student retention, success and engagement, including a student orientation handbook, club activities, and events
  • Collaborates with college faculty and staff to integrate PSP students into the college and community
  • Coordinates with Promise Scholars Counselors and staff to ensure appropriate programming and counseling services are available for Promise Scholars
  • Assists students in accessing other instructional and student support services (SparkPoint, EOPS, Financial Aid, Learning Communities, Learning Centers, etc.) that will facilitate PSP student success and completion
  • Serve as key emergency prevention, preparedness, and response personnel as assigned
  • Serve on college and district committees as directed
  • Perform other duties as assigned by the Director of Pathways & Promise and Vice President of Student Services


Minimum Qualifications:
  • Possession of a Bachelors degree or above from an accredited institution OR the equivalent
  • One year of administrative experience, formal training, or leadership experience in equity advancing work, planning, implementation, and evaluation, reasonably related to the administrative assignment
  • Demonstrated cultural competence, sensitivity to, and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty, and staff
  • A well-formed leadership philosophy, demonstrated listening skills, and experience as a successful leader who can meet desired outcomes
  • Experience in directing, coordinating, and evaluating the work of others at various levels within an organization
  • Ability to authentically connect and interact with students, classified professionals, faculty, and administrators to promote a "students first" and equity-focused mindset
  • Experience with event planning, including planning, coordination, and management
  • Experience with the use of a variety of computer software to maintain databases, compose and prepare correspondence, reports, presentations, and other written materials
  • Experience with research and compiling data for, formatting, and preparing statistical, financial and other reports
  • Skill in program planning, implementation, and evaluation
  • Demonstrated skills in written and oral communication, including public speaking and in giving clear and concise instructions
  • Demonstrated skill in multi-tasking, prioritizing workloads, and working independently
  • Demonstrated experience in budget development and management



Physical Requirements:
This classification requires the ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects weighing 35 pounds or less, work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse, or other control device, dexterity of hands and fingers to operate keyboard and mouse, ability to communicate and provide information to others and ability to operate a motor vehicle in order to perform the essential functions.

Equivalence to Minimum Qualifications:

Knowledge, Skills and Abilities:
  • Demonstrated experience working with high school and/or college students, including working in pathway and support programs
  • Ability to function as an equity minded leader in the administration of a wide variety of programs at a comprehensive community college to support hyper-marginalized students
  • Ability to effectively present information and respond to questions from students, faculty, staff, and the public
  • Skill in respectful, tactful, and inclusive interaction with people who are of diverse backgrounds and experiences
  • Skill in working with students of diverse backgrounds to develop plans that meet their educational goals
  • Skill in providing support to students of diverse backgrounds as they transition from high school to college
  • Skill in strategic planning, program coordination and program evaluation
  • Skill in budget planning, implementation, evaluation and reporting
  • Skill in persuasive oral and written communication
  • Ability to work effectively as part of a customer service team and to foster a cooperative team approach
  • Skill in establishing and maintaining effective and efficient working relationships with college and district staff as well as community partners
  • Skill in using spreadsheets and a variety of computer software, including Microsoft Office Suite to create complex reports, correspondence, data analysis, presentations and file systems, access student records, manage a database, design and maintain a web site
  • Ability to exercise good judgment and discretion in handling sensitive or confidential information
  • Ability to work independently, multi-task, prioritize, follow through and meet deadlines
  • Ability to write reports, business correspondence, and procedure manuals
  • Ability to work some evening and weekend hours


Preferred Qualifications:

Benefits:
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Classified employees participate in the Public Employees Retirement System, a defined-benefit retirement plan through the State of California. Optional tax-deferred 403(b) and 457 retirement plans are also available.

Open Date: 04/10/2024
First Review Date: 05/01/2024
Close Date:
Open Until Filled: Yes

Special Instructions Summary:
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to https://jobs.smccd.edu to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicants cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicants qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Email: smccdjobs@smccd.edu
Web Page: https://smccd.edu/humanresources/

Conditions of Employment:
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.
 

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