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Student Financial Specialist

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University of Maryland

Job Description

Position Number:

101274

Title:

Collections Specialist

Functional Title:

Student Financial Specialist

Category Status:

20-Nonexempt,Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

VPF-CON-Student Financial Services & Cashiering

Hiring Range Minimum:

46407

Hiring Range Maximum:

55688

Benefits Summary

Top Benefits and Perks:

Nonexempt Benefits Summary

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Background Checks

Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify you from employment.

Position Summary/Purpose of Position:

The University of Maryland’s Office of Student Financial Services & Cashiering (SFSC) is seeking a Student Financial Specialist for the service center. The primary objective of the Office of SFSC includes the billing, payments, collections, refunds, third party scholarships, tax information, and general questions relating to the financial account of university students and its associates.

The Student Financial Specialist is an integral part of the Financial Services Center and is responsible for responding to student account and financial inquiries; assessing the needs of students, parents, and external departments in determining the most appropriate customer service and account action needed. This position will resolve customer issues in a timely and professional manner, reducing the need for managerial escalations. Extensive interaction in person, via phone, and email including writing professional correspondence to customers and the student body is required. 

The Student Financial Specialist must demonstrate strong organizational skills, and attention to detail. They must also exhibit excellent written and oral communication, as well as analytical skills with the ability to explain both simple and complex financial issues. This position requires the ability to work effectively and respectfully with students, staff and faculty from diverse cultures, backgrounds and identity groups. The Student Financial Specialist must also demonstrate the ability to work under pressure and sustain a high level of productivity and professionalism, and must be comfortable with periodic public speaking.

Minimum Qualifications:

Education:
High School Diploma or GED.

Experience:
Four years related experience in customer service or financial operations preferably in a higher education environment.

Required Knowledge, Skills, and Abilities:
  • General knowledge of collections techniques and the laws pertaining to debt collection.
  • Working knowledge of techniques used in collecting, compiling, and organizing data and information; of office automation software and its application.
  • Ability to apply basic analytical skills; to perform mathematical computations; to make group presentations; to communicate effectively both orally and in writing; to establish and maintain effective working relationships.


Other:
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Preferences:

Preferences:
  • Bachelor’s degree preferred.
  • Professional experience in higher education and/or in accounts receivables is preferred but not required.
  • Proficiency with Microsoft Office applications.

Job Risks

Not Applicable to This Position

Physical Demands

Normal office environment with extensive computer use. Must be able to clearly read computer screen, and type, for extended periods. Occasional lifting, carrying, pushing, and/or pulling common office items such as supplies, files and documented materials.

Posting Date:

04/12/2024

Closing Date:

04/26/2024

Open Until Filled

No

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.

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