Case Manager
Job Description
Posting Number
PG192316EPInternal Recruitment
NoWorking Title
Case ManagerAnticipated Hiring Range
Commensurate with credentials, qualifications, and experienceWork Schedule
Monday - Friday, 40 hours per week; evening and weekend events as needed for outreach programs..Job Location
Raleigh, NCDepartment
Counseling ServicesAbout the Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State and includes over 50 units and departments, 600 professional staff and faculty, along with temporary staff and graduate student employees.
DASA Reimagined 2022-2028
Vision – To unlock opportunity through equitable access to supportive, enriching, and transforming higher education experiences for all
Mission – At our core, we promote the success of the whole student. We anticipate and respond to the needs of all NC State students and intentionally co-create an equitable and inclusive campus environment and academic experience that supports students, faculty, and staff in achieving their full potential.
Values – CURIOSITY ~ EMPATHY ~ COLLABORATION ~ EQUITY and ACCESSIBILITY ~ INTEGRITY ~ TRUST
In DASA, we take personal and collective responsibility to use inclusive decision-making to advance and embed equity, diversity, inclusion, and belonging in everything we do.
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who want to promote the success of the whole student.
Unit Description:
The Counseling Center assists NC State students experiencing personal, academic, or vocational problems. The goal of the Counseling Center is to provide students with professional counseling services and outreach to help them cope with issues that may impede successful academic performance. The center also offers crisis intervention and psychological/psychiatric assessment as well as consultation with others who have concerns about the mental/emotional state of NC State students. Our services are primarily short-term in nature and we make referrals to other helping professionals and community agencies as appropriate.
With a lens of social justice that prioritizes anti-racism and anti-oppression, members of the counseling center commit to:
- A nurturing, supportive Community
- A commitment to cultural humility
- Holding ourselves and each other accountable
- Embracing compassion in all situations
- Using evidenced-based quality of care
Essential Job Duties
- As part of a case management team, collaborate with NC State Counseling Center staff, community providers and other campus constituencies in the planning, implementation, and coordination of care of NC State CC clients.
- Assist students with mental health services coordination and needs, including, but not limited to, referral to community resources and facilitate access to care. This includes coordination and facilitation of hospitalizations and mental health treatment through and post discharge.
- Follow up to ensure that clients are appropriately assessed, successfully referred, and compliant with treatment recommendations.
- Provide clinical bridging services for clients until linked with appropriate services.
- Collaborate with and serve as a consultant for campus CARES team as needed.
- Initiate and maintain ongoing liaison relationships with community health providers, services, hospitals, and other resources.
- Monitor reports from on-call service and campus partners, update client files, and notify Counseling Center providers when relevant.
- Maintain and update the NC State Referral Database.
- Follow-up with students who made contact with the Counseling Center but have not been seen by a provider.
- Complete documentation in a timely manner.
- Collect case management data and complete reports as requested
- Provide day time and on-call after hours crisis services.
- Provide emergency/crisis care in the form of triage services.
- Collaborate and consult with key stakeholders on- and off-campus to develop and maintain comprehensive and multidisciplinary mental health care for students.
- Consult with faculty, staff, students, family members and student guardians.
- Requires some evening and weekend work.
- Provide outreach, consultation and emergency/crisis services.
- Conduct routine triage appointments for access to services.
- Conduct brief therapeutic interventions, individual and group counseling
- Develop support systems to meet client needs by identifying and coordinating a variety of available services. Prepare written clinical and other reports as required.
- Interpret and explain laws, regulations and services to clients.
- Develop and maintain a clinical case-management system to monitor high-risk students.
- Provide supportive counseling and advocacy for clients.
- Coordinate services and required information with the Office of Student Conduct.
- Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.
- Build and maintain positive working relationships with co-workers, employees of other office and departments in the university and community, using principles of good customer service.
- Participate in continuing education focusing on ethical requirements for clinical practice and cultural competence.
- Participate in committee work as well as treatment teams when appropriate.
- Participate in the training and/or supervision of graduate students and early career clinicians.
Shared risk assessment responsibilities:
- As part of a Counseling Center in-house team, evaluate potentially high risk, violent, and suicidal students.
- When requested by the University, provide clinical expertise in student cases where there is a concern about actual or potential violence, or serious psychological disturbance.
- Serve as a consultant to Counseling and other University faculty, staff, and administrators who express concerns about cases involving potential or actual threats of violence, or serious psychological disturbance.
Minimum Education and Experience
Relevant professional degree and licensure in the appropriate clinical field of psychology, social work, or mental health.
Other Required Qualifications
- Established commitment to culturally informed and responsive services
- Candidate must possess strong clinical skills, strong risk assessment and case management, and experience in handling crisis situations.
- Strong interpersonal skills required.
- Ability to work closely as part of a team
Preferred Qualifications
- Experience in a college counseling center
- Experience in coordination of referral services and triage
- High risk assessment and support skills
Required License(s) or Certification(s)
Licensed at the independent level according to North Carolina laws.
Valid NC Driver's License required
NoCommercial Driver's License required
NoJob Open Date
01/05/2023Anticipated Close Date
Open until filledSpecial Instructions to Applicants
In addition to a fully completed application please submit a cover letter, resume and the contact information for at least three (3) professional references.
Repost. This position is being reposted, previous applicants do not need to reapply.
Repost. This position is being reposted, previous applicants do not need to reapply.
Position Number
00108472Position Type
EHRA Non-FacultyFull Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal EmergenciesDepartment ID
244020 - Counseling ServicesAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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