Program Associate - Community Support
Job Description
Posting Number
PG193922SPInternal Recruitment
NoWorking Title
Program Associate - Community SupportAnticipated Hiring Range
$45,000 - $50,000 (Commensurate with education and experience)Work Schedule
Monday - Friday, 8 am -5 pm; occasional evening and weekend work may be required during heavy workload periodsJob Location
Raleigh, NCDepartment
Resiliency and Community SupportAbout the Department
The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College.
NC State was named a great place to work in the 2022 Forbes annual survey as the best large employer in North Carolina. The Division of Academic and Student Affairs is the place to work for faculty and staff who are passionate about promoting the success of the whole student.
Resiliency and Community Support is a newly formed team that supports the student experience by aligning several programs and functions that support student well-being, sense of belonging, and promotes a supportive, safe campus environment. These professional staff facilitate NC State’s Pack Essentials program that supports students in meeting basic needs. Additionally, the team is charged with supporting signature university events such as Packapalooza and critical functions in support of student success such as follow-up on individual student inquiries, absence verification, and written student complaints. Finally, this team supports the campus resilience operations in response to emergency and crisis situations and provides critical postvention leadership.
Essential Job Duties
The University Program Associate (UPA) for Community Support provides administrative and programmatic support for the implementation of institutional initiatives that support students in meeting their basic needs. The UPA will be responsible for the following:
Program Administration and Support
- Maintain knowledge of the University’s Absence Verification Process in order to perform daily tasks related to that process.
- Provide support for the written student complaint process based on knowledge of the university structure and operations.
- Administer day to day aspects of and provide administrative support for the Wolfpack Pickup program.
- Maintain the website for the Wolfpack Pickup, Packapalooza, and the Office of Student Life and Advocacy, Resiliency and Community Support, and other programs as required.
- Process program specific contracts in alignment with University policies, rules, and regulations.
- Maintain up-to-date inventory and contact lists for off campus apartments and community partners that support off campus students.
- Support the Program Director and DASA Development with fundraising and gift stewardship as required.
- Provide communications support for emergency and crisis response.
- Follows requirements for confidentiality required under Family Education Rights and Privacy (FERPA).
- Supervise the student employees for the Wolf Pack Pick Up program including scheduling, payroll issues, and timekeeping related matters.
Financial and Records Management
- Maintain appropriate records for the absence verification process in alignment with University PRRs and records retention schedule.
- Maintain appropriate records for written student complaints in alignment with University PRRs and records retention schedule.
- Process travel, purchasing, and other expenditures for the department.
- Reconcile purchasing cards and departmental projects.
- Provides financial reports as needed.
General Administration Support
- Provides general administrative support including calendar, meeting, and logistics support for the program director and the assistant vice chancellor.
- Provide back-up support for the program director for community support and the assistant vice chancellor.
- Cross-train with the program associate for Pack Essentials to ensure sufficient coverage for unit obligations.
Other Responsibilities
- Other duties as assigned.
Minimum Experience/Education
Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
All degrees must be received from appropriately accredited institutions.
Other Required Qualifications
- Ability to supervise, train, and mentor student employees and interns.
- Ability to perform administrative tasks including calendar management, space reservations, meeting technology support, and meeting agenda/notes/minutes.
- Ability to prioritize tasks within a context of competing priorities.
- Ability to develop and maintain productive and collaborative work relationships in order to facilitate effective service.
- Demonstrated ability to independently create written communications that are error free and effectively articulate a purpose.
- Demonstrated ability to engage in verbal communication appropriate for the audience.
Preferred Qualifications
- Experience working in higher education.
- Experience developing and maintaining a website.
- Experience using Google Productivity Suite including Gmail, Calendar, Sheets, Google Forms, and Google Docs.
Required License or Certification
N/A
Valid NC Driver's License required
NoCommercial Driver's License Required?
NoJob Open Date
04/01/2024Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)
04/08/2024Notice to Applicants
Please make sure that the work history you list on your application is identical to the work history listed on your resume. The application must be filled out completely, do not use the phrase “see resume.”
Special Instructions
Please include as attachments a resume, cover letter, and contact information for at least 3 professional references.
Position Number
00103558Position Type
SHRAPosition Classification Band Title
University Program AssociatePosition Classification Band Level
JourneyPosition Classification Salary Range
$ 35,589 - $ 64,499Salary Grade Equivalency
GN07Alternate Option
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Full Time Equivalent (FTE) (1.0 = 40 hours/week)
1.00Appointment
12 Month RecurringMandatory Designation - Adverse Weather
Non Mandatory - Adverse WeatherMandatory Designation - Emergency Events
Non Mandatory - Emergency EventTime Limited Position
NoDepartment Id
240101 - Academic and Student Affairs - Vice Chancellor and Dean OfficeAA/EEO
NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
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