Job Description

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Job Summary

Required Qualifications

• Bachelor’s degree or Associate’s degree (or equivalent; 60 college credit hours) with two years of experience working in an educational setting
• Demonstrated understanding of and commitment to the College’s mission and the needs of students, and a passion for helping students realize their educational goals
• Demonstrated ability to use technology in the application and enrollment navigation process
• Detail-oriented and organized
• Strong interpersonal, written, and oral communication skills
• Demonstrated ability to manage time effectively with multiple priorities
• Ability to work evenings and weekends as business needs dictate
• Excellent record-keeping skills
• Ability to take feedback from manager through coaching sessions and then generate positive results
• Exemplary computer proficiency, including email, internet, and Microsoft Office Suite
• Strong public relations skills, including excellent presentation skills
• Energetic and enthusiastic
• Customer-service oriented
• Must possess a valid Texas Driver’s License, good driving record, and be insurable on Midland College’s insurance policy

Preferred Qualifications

• Prior experience working in an educational setting
• General knowledge of Midland College’s application and enrollment processes
• Previous higher education student services experience and/or case management experience
• Bilingual language skills

Essential Functions

• Employ technology and strategies to help dual credit students navigate through the enrollment and registration process
• Work with the Assistant Director and ISD personnel to develop strategic outreach and follow-up plans for dual credit students
• Contact dual credit students to complete admissions and enrollment requirements
• Ensure students have a plan to pay
• Track and monitor student progress on the roster via case management
• Follow communication plan to keep student momentum moving, assisting students as needed to overcome enrollment obstacles
• Provide timely responses to emails and phone calls
• Clearly communicate enrollment requirements and refer to resources as needed to ensure student success
• Maintain a demeanor of service, professionalism, and positivity at all times
• Strive to meet enrollment goals and transition rates
• Utilize mass communication (SMS texting programs, email, and phone)
• Participate and contribute to a creative, dynamic, and productive team culture that delivers excellent customer service and personal attention to students, parents, and other stakeholders
• Develop and conduct programs and workshops to assist students and parents through the enrollment and registration process
• Participate in professional development appropriate to the functions of the position and professional interests
• Support the mission, vision, and values of the College and attend College events and meetings
• Develop and demonstrate competence in the following areas:
  • ApplyTexas application
  • Bacterial meningitis requirements
  • Texas Success Initiative (TSI) requirement
  • Engagement
  • Interpersonal skills
  • Be well-informed on all MC dual credit programs and offerings
  • Develop, implement, and evaluate transition strategies for dual credit high school graduates

• Establish and maintain relationships with area school districts; foster strong relationships between the college and area high school counselors
• Other duties as assigned

Physical Demands

• Must be able to remain in a stationary position 50% of the time
• Must be able to sit or stand for long periods of time
• The person in this position needs to occasionally move or drive to other locations on and off campus
• This position may require occasional travel for training, meetings, and events both in and out of town
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity
• The person in this position frequently communicates with others; must be able to exchange accurate information
• Frequently moves equipment or paperwork weighing up to 25 pounds
• Duties indoors and some outdoors
• Office environment
• Ability to work extended hours and attend Midland College or community events

Security Sensitivity

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Position Available

Special Instructions to Applicants

EEO Statement

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