Position Summary

Big Bend Community College (BBCC), a rural college serving vibrant, culturally rich communities in the Columbia Basin of Central Washington invites applications for a full-time, Bilingual Spanish/English Program Assistant in the college's Financial Aid Office. This is an overtime eligible position.

Under general supervision and reporting to the Director of Financial Aid, the successful candidate will independently perform a wide variety of complex duties in support of the Financial Aid Office within the larger Student Administrative Support Services Department. Responsibilities include, but are not limited to, providing information about the Big Bend financial aid application and award processes and procedures to students, parents, staff, and the public over the phone, via email and in person. This position will complete a preliminary review of the financial aid application information submitted; track documents into the ctcLink system; and navigate students through the application process.

This position will provide general assistance to the Student Administrative Support Services Department and serve as a main point-of-contact on department phones, including answering basic admissions, registration, financial aid, student employment, veteran benefits, advising, counseling, and disability support services questions.

BBCC’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision.

Vision: To become our communities’ first choice to dream, learn, and succeed. MissionServe as a BridgeStand as a LeaderSupport for Success
Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity.
Guiding PrinciplesHonor our Role as a Hispanic-Serving InstitutionAdvocate for Equity, Inclusion, & DiversityEmbrace our Workplace Norms Innovate ProactivelyModel IntegrityEducate All
If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College.

This position closes on April 7, 2024 at 12:00am.Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged

Essential Job Duties

ESSENTIAL JOB DUTIES:
Responsibilities will include but not be limited to the following:

• Disseminate information about BBCC financial aid application and award processes and procedures to students, parents, staff, and the public over the phone, via email, and in person. Assist students with computer based financial aid applications.
• Review and track documents and information into the ctcLink system. Complete a preliminary review of students' financial aid application documents, assess student information contained in the admissions/registration systems to assist in determination of aid eligibility, and processing of suspended applications in the system.
• Use federal and state financial aid regulations as well as BBCC policies and procedures to review students financial aid files for accuracy.
• Enter and monitor scholarship and agency awards information into the ctcLink system.
• Perform student financial aid verifications when requested by departments on campus or by agencies in the community.
• Perform duties associated with the Federal Loan Program and default management, including but not limited to sending out loan letters and tracking exit interviews when applicable.
• Help students with setup and understanding of the BankMobile program. Reviews reports and works with the Business Office to resolve any issues related to the BankMobile process.
• Provide information regarding college resources and programs. Answer inquiries regarding course offerings, tuition, fees, registration, admissions, financial aid policies and procedures, and general college questions.
• Help students resolve registration questions and issues, including troubleshooting online registration problems, investigating enrollment discrepancies for other college departments (Business Office, Financial Aid, Instruction, etc.), and processing of forms.
• Schedule student appointments with counselors, advisors, the Accommodation & Accessibility Services Coordinator, and the Dean of Student Services.
• Provide a high level of customer service to students, faculty, staff, and the public, particularly during high volume periods and in challenging situations.

OTHER WORK ACTIVITIES:

• Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
• Ensure no injuries to self or others by following safe work practices and policies. This includes, but not limited to security and safety, understanding of SDS, equipment, infection control, fire, disaster, safe lifting, and body mechanics.
• Ensure compliance with college policies and procedures and state and federal regulations.
• Conduct self in a professional manner and ensures the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college's values.
• Perform related duties and responsibilities as may be required.

DUTIES OF THE POSITION REQUIRE EXPERIENCE AND KNOWLEDGE IN:

• Knowledge of Federal and State laws and regulations related to financial aid and maintain a high degree of accountability in the application of policies, rules, and regulations.
• Experience with PeopleSoft (ctcLink), and/or other automated or computerized student/client systems.
• Proficiency with Microsoft Office Suite.

DUTIES OF THE POSITION REQUIRE THE ABILITY TO:

• Think critically and problem solve or respond to challenging situations.
• Communicate effectively and convey detailed information to students, staff, and the public.
• Organize daily work and prioritize tasks; keep track of information or work in progress, ensure accuracy, handle interruptions effectively, and meet deadlines.
• Work independently and reliably. Regular and consistent attendance is expected.
• Demonstrate competency in the ability to provide service in a multicultural environment.
• Maintain a high level of confidentiality.

REQUIRED WORK SCHEDULE AND WORK ENVIRONMENT:
Work is sedentary in nature with frequent repetitive hand and wrist motions. Frequent use of computer and exposure to terminal screens in performing work assignments. Frequent need for oral and auditory communications. Occasionally kneel, stoop, crouch, crawl, reach, and lift up to 25 lbs. in an office environment.

Basic work schedule is 7:30am to 4:30pm, Monday through Thursday and 7:30am to 2:00pm on Friday. Hours may be adjusted to meet the needs of the department and various events.

Minimum & Desirable Qualifications

MINIMUM QUALIFICATIONS:
At the time of application, all candidates must possess the following:

• High School diploma or equivalent and two (2) years of work experience in a professional clerical support position with experience providing services to and working with the public OR Equivalent education/relevant work experience.
• Must have the ability to read, write, translate, and converse with fluency in both Spanish and English. Bilingual jobs include a 5% salary increase for dual language responsibilities. Successful candidate must pass reading/writing/speaking/listening Spanish comprehension assessment.
• Experience using Microsoft Office products - Outlook, Word, Excel in a professional setting.

DESIRABLE QUALIFICATIONS:

• Associate’s degree from a regionally accredited institution.
• Knowledge of federal and state financial aid programs.
• Experience working with student records.
• Knowledge of the Family Education Rights and Privacy Act (FERPA).
• Experience with software applications such as ctcLink, EDExpress, FAAccess, EdConnect and National Student Loan Data System and other student information systems.

Application Instructions

This position closes on April 7, 2024 at 12:00am. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

To qualify for consideration, applicants must meet required qualifications and submit a complete application packet, which includes the following:

• BBCC Online application.
• Cover letter, addressing why you are interested in this position and how your qualifications make you the ideal candidate.*
• Comprehensive resume or CV.*
• Response(s) to the questions found in the Supplemental Questions Tab above.* Supplemental questions are designed to address the Additional Desirable qualifications list in the job posting.
• Unofficial transcripts documenting undergraduate and graduate course work and degrees. Official transcripts required upon employment.*

NOTE: You must complete the online application in full and respond to the required supplemental questions. Failure to provide this information or responses of "See Resume" may eliminate you from consideration for this position. The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc.

BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment. Applications received during this recruitment may be used to fill future vacancies at the College's discretion.

This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.

If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.

CONDITIONS OF EMPLOYMENT:
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers. By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.

Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.

An offer of employment will not carry with it any responsibility or obligation on the part of Big Bend Community College to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.

Official transcripts must be provided to the college upon hire.

REASONABLE ACCOMMODATION:
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.

Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Vice President of Human Resources & Labor/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; 509-793-2026 or via email at hroffice@bigbend.edu.

DRUG AND ALCOHOL-FREE CAMPUS:
In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on thepolicies page (Download PDF reader) of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.

BBCC ANNUAL SECURITY REPORT:
BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.

EQUAL OPPORTUNITY:
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.

AgencyBig Bend Community CollegeAddress7662 Chanute Street, NE

Moses Lake, Washington, 98837Phone509-793-2026
509-793-2008Websitehttp://www.bigbend.eduOverview:
We are seeking a highly organized and detail-oriented Program Assistant to join our team. As a Program Assistant, you will play a crucial role in supporting the efficient operation of our programs and services. This position requires strong communication skills, proficiency in financial services software such as Ellucian and PeopleSoft, and a background in education administration.

Responsibilities:
- Assist with the administration of various programs, including financial aid, scholarships, and student loans
- Process and maintain student accounts, ensuring accuracy and compliance with financial regulations
- Communicate with students, parents, and staff regarding program requirements, deadlines, and financial information
- Conduct financial analysis to determine eligibility for financial aid and scholarships
- Collaborate with other departments to coordinate program activities and ensure smooth operations
- Provide administrative support such as data entry, filing, and record keeping
- Assist with the development and implementation of program policies and procedures

Qualifications:
- Bachelor's degree in a related field (e.g., education administration, finance)
- Proficiency in financial services software such as Ellucian and PeopleSoft
- Strong mathematical skills for loan processing and financial analysis
- Excellent communication skills, both written and verbal
- Highly organized with the ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry and record keeping
- Ability to work independently as well as collaboratively in a team environment

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Please submit your resume highlighting your relevant experience to be considered for this position.

Job Type: Full-time

Pay: $3,145.00 - $4,174.00 per month

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Relocate:

• Moses Lake, WA 98837: Relocate before starting work (Required)

Work Location: In person