* Functions as an expert for the department as a liaison between clinical and business operations and administration. * Oversees, provides leadership, and training for all front end duties such as reception, call center, referral and authorizations, and other advanced administrative duties such as templates, office purchases, coaching, etc. * Daily monitors all non-licensed staff. * Facilitates performance improvement projects. * Facilitates personnel related issues. * Provides support to departmental leadership in the processes of budget, program planning, and operation development. * Assigns various duties to staff; coordinates schedules and projected time-lines. * Performs and coordinates general front office duties. * Schedules patient appointments; secures medical authorizations; verifies insurance and eligibility; verifies billing; completes and codes billing documents. * Serves as a resource for patients, physicians, and ambulatory care service managers.

• A minimum of two (2) years of previous related experience; skills, and extensive knowledge of practices, *including three years of supervisory experience in a large complex and or healthcare setting.

• Demonstrated ability to function at an advanced level.

• Demonstrated Epic in basket management experience.

• Demonstrated patient scheduling experience.

• Demonstrated insurance verification experience.

• Demonstrated knowledge of medical billing concepts.

• Demonstrated knowledge of budget management and planning.

• Ability to articulate physician's areas of expertise.

• Understands functions of the referral and authorization department.

• Understands functions of the physician liaison department.

• Able to flex work hours, including overtime, weekends, and holidays if required for business needs.

• Must be able to work various locations based on business needs.

• Must have strong organizational skills with demonstrated, independent ability to set priorities, handle deadlines and manage conflicting demands with limited supervision.

• Excellent communication skills, both oral and written; ability to communicate ideas and issues clearly, concisely and accurately.

• Ability to deal effectively with high-level administrators and department heads.

• Demonstrated analytical and problems solving skills.

• Ability to maintain strict confidentiality with demonstrated experience applying good judgment and discretion.

• Working with headache patient population.
• Epic template management / provider template changes.
• Lean Six Sigma philosophy.
• Running reports such as: NRC, Tableau, Vitals/Fall Risk Data, Copay Collection.
• Ecotime Timesheet management.
• Interviewing candidates process and orienting/training new team members.
• Peer evaluations.
• Creating protocols and workflows.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.